Client Solutions Manager

Responsibilities
Team Intro

We are looking for a Client Solutions Manager to join our Central European team based in Warsaw. The Client Solutions team are trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.

• Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings

• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

• Manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time

• Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization

• Increase spend & product adoption across clients within your vertical

• Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership

• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners

• Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign

• Work with the campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimisation of campaigns

• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)

• Build scalable processes for our growing teams

Qualifications
Minimum Qualifications

• Experience managing campaigns across digital platforms and/or ad tech product

• Experience managing brand advertisers with a deep understanding of their challenges across full funnel objectives

• Excellent communication skills

• Self-starter, fast learner with a start-up spirit

Preferred Qualifications

• Previous experience working across multi markets

• Deep understanding of digital landscape and a passion for social media

• Experience managing performance campaigns

• Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API, etc)

• Ability to analyze data and identify insights to assess campaign performance

• Experience diagnosing and solving technical problems with product and engineering teams

• Proactive attitude with excellent project management, organizational, and analytical skills

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​