Customer Support Specialist

7 dni temu

Warszawa, Mazovia, Polska Unfold Pełny etat 60 000 zł - 90 000 zł rocznie

Looking for a straightforward remote job where you can help people from the comfort of your home in Poland? We're hiring a Customer Support Specialist to assist users with queries, troubleshooting, and feedback. This is a 100% remote position perfect for Polish professionals who enjoy clear communication, problem-solving, and a relaxed pace – no prior tech experience required, just a positive attitude

You'll handle inquiries via email, chat, and phone, working with a supportive team across Europe. Enjoy flexible hours, quick wins, and the satisfaction of making customers happy. Ideal for those in cities like Gdańsk, Poznań, or anywhere with good Wi-Fi

Key Responsibilities

  • Respond to customer emails, live chats, and calls within response time goals (typically 1-2 hours).
  • Guide users through basic product features, like account setup or payment issues, using simple scripts and tools.
  • Log interactions in our support system (Zendesk-like) and escalate complex cases to specialists.
  • Gather feedback to help improve our services.
  • Participate in weekly team huddles to share tips and celebrate successes.

What We're Looking For

  • 1+ years in customer service, retail, or any people-facing role (entry-level welcome with enthusiasm).
  • Strong Polish and good English communication skills (written and spoken – B1 level or higher).
  • Comfortable with basic tools like email, Google Workspace, and chat apps.
  • Must be based in Poland and legally eligible to work there (EU/Polish citizenship or valid work permit).
  • Bonus: Experience with e-commerce or tech products; a knack for empathy and patience.
  • New to support roles? We'll provide full training – it's easier than you think

Why Join Us?

  • Fully Remote & Flexible: Set your schedule from anywhere in Poland with core hours (9 AM - 4 PM CET) for team syncs.
  • Solid Compensation: Attractive starting salary in PLN, plus monthly bonuses for high satisfaction scores, private healthcare, and 26 days of paid vacation.
  • Easy Onboarding: 2-week paid training program with a buddy system – no overwhelm, just steady learning.
  • Perks for Poles: Full ZUS coverage, home office allowance (headset + ergonomic setup), multi-sport card, and virtual coffee chats with Polish team members.
  • Supportive Vibe: Fun, low-pressure environment with recognition for great work. Diversity welcome – we're all about work-life harmony.

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