Product Manager

Are you a strategic thinker who wants to work on a growing product in one of the most exciting markets? Do you have a strong experience in product management or product ownership roles? If so, this opportunity is for you.

We're looking for a strong Product Manager to take the lead on one of our products. As Product Manager, you'll own the product direction — balancing customer needs, internal team capacity, and business goals.

This isn't just a roadmap or task management role. It's about leading collaboration across product, design, engineering, marketing, and sales to build something people want — and use.

Excited? Let's see what it takes

As a Product Manager, you will own:

• Product backlog and roadmap delivery;
• Customer insights and market research to guide priorities;
• User experience and performance tracking;
• Acting as the main bridge between product, design, engineering, marketing & sales teams.

We're not just looking for a product thinker — we need a calm, clear, collaborative operator:

• You take ownership. You don't deflect responsibility — you fix things;
• You give honest, respectful feedback — and you welcome it too;
• You don't wait to be asked — you keep people in the loop before they need to ask;
• You don't avoid hard conversations — you handle them directly but kindly;
• You write things down — because memory is fragile, and the team moves fast;
• You treat internal teams like marketing, sales, and HR as partners — not as distractions;
• You keep people in check without creating conflict.

What you will do:

• Own and prioritize the product backlog based on business goals and user needs;
• Propose product development directions, launch experiments, and make confident decisions to improve and grow the product;
• Collaborate daily with engineering, design, sales and marketing teams to deliver high-impact features;
• Define and track product milestones, KPIs, and user metrics like activation and retention;
• Gather and analyze feedback from demos, interviews, and support channels;
• Identify product gaps and market opportunities in partnership with marketing and sales;
• Monitor competitor offerings to inform product positioning and improvements;
• Use analytics tools (e.g., PostHog) to understand user behavior and propose enhancements;
• Communicate progress, blockers, and metrics regularly to stakeholders;
• Present roadmaps and feature demos internally and externally;
• Maintain organized documentation, meeting notes, access tools, and help create a knowledge base to support fast, effective work;
• Be initiative-taking, proactive, and able to challenge assumptions.

What you need to succeed in this role:

• 3+ years of experience in product management or product ownership roles;
• At least an Upper-Intermediate (B2) level of spoken English;
• Proven ability to lead projects from idea to shipped;
• Great communication skills — both in writing and in tough calls;
• Strong sense of accountability and clarity under pressure;
• Proficiency in using tools like PostHog, Notion, Jira, or similar;
• Experience working with remote teams and async processes.

Benefits:

• Small team, high ownership, fast execution;
• Business hours;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development. 

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. 

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. 

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website: 

* We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.