Customer Success Representative, Velocity

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.

The Customer Success Representative (Velocity Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

• Achieving and exceeding renewal and expansion goals within assigned territory.
• Managing and growing all maintenance contracts to maximize customer retention.
• Addressing and resolving obstacles to ensure customers renew agreements successfully.
• Cold calling customers with lapsed support, with the goal to reactivate support.
• Monitoring upcoming expirations and taking timely action to maintain ongoing customer agreements.
• Preparing and delivering accurate proposals and quotes as required by agreements.
• Handling customer and partner inquiries regarding quotes, pricing, and contract adjustments.
• Collaboration with internal teams and channel partners to support and close renewals.

What we expect from you:

• Bachelor's degree.
• Previous success in managing sales processes and developing strong customer relationships.
• Advanced proficiency in both English and Polish languages.
• Excellent customer service skills and strong written and verbal communication.
• Strong organizational ability to prioritize tasks and meet deadlines and quotas.
• Self-motivated and energetic approach in a fast-paced environment.
• Experience in data analysis and reporting with proficiency in CRM tools, proficiency with SalesForce is desirable.
• Basic understanding of the virtualization industry and ability to communicate key information.

• Comprehensive training on Veeam products and sales best practices.
• Ongoing support and mentorship from experienced sales professionals.
• Benefits package including private medical care, life insurance, a Multisport card, and lunch cards.
• Collaborative team culture with regular community meetings.
• Engaging events and initiatives to foster professional growth.
• Modern tools and resources to maximize your sales effectiveness.
• Opportunities for career advancement within a global technology leader.
• Recognition and rewards for meeting individual and team performance goals.

Please note: If the applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Poland.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.