Operations Manager, GSRC

Please note, this role can be based in Iasi or Gdansk

The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.

Key job responsibilities
Your job responsibilities as a GSRC Ops Manager may include:

-Lead dynamic operations teams of at least 60 people, guiding managers and specialists to execute product compliance programs that ensure customer safety across Amazon's global marketplace
-Drive operations goals by defining clear metrics and supporting your managers in achieving targets while maintaining high-quality standards
-Work directly with various Amazon teams to formulate strategy and develop best-in-class processes that can scale with our business
-Partner with internal technology teams to identify automation opportunities and implement scalable solutions
-Be the key point of contact for Product Compliance Program partners, working across teams to drive best practices and process improvements
-Own complex escalations and guide your team in developing effective solutions that protect our customers

In addition to the core responsibilities listed above, you will be expected to take on a larger organizational role. This can include tasks such as:

-Drive KPI-focused initiatives and standardization across multiple programs
-Implement improvement mechanisms with cross-functional teams (QA, PM, Tech Support)
-Oversee people management processes and development programs within your function
-Partner with recruiting teams to meet staffing goals and enhance talent acquisition
-Coordinate cross-functional integrations including resource utilization and reporting frameworks

Basic Qualifications:
- Experience in employee and performance management
- Experience in problem solving and data analytics
- Bachelor's degree or above in engineering or equivalent
- Good customer service skills, communication skills and interpersonal skills
- - Experience in employee and performance management
- - Experience in problem solving and data analytics
- - Bachelor's degree or above in engineering or equivalent
- - Good customer service skills, communication skills and interpersonal skills

Preferred Qualifications:
- Knowledge of consumer product compliance processes and regulations
- Experience in delivering design solutions for projects of large scope and complexity
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Experience with implementing quality management systems
- Knowledge of product compliance regulations and safety standards
- Experience managing large-scale operations (50+ people)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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