VIP Support Resource Agent

1 tydzień temu

Warszawa, Mazovia, Polska Growe Talents Pełny etat 30 000 zł - 42 000 zł rocznie

Our client, Growe, is a leading business advisory and services group in the iGaming and Entertainment industries — creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate a fast-evolving landscape, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:

  • Handle multiple GEOs, ensuring smooth and consistent VIP service across all assigned regions;

  • Provide VIP support through live chat, email, and phone, maintaining high quality and fast response times;

  • Work in a rotating shift schedule, covering both day (13:00–22:00) and night (00:00–09:00) shifts;

  • Support the company's multi-brand structure, switching between brands when needed to maintain workflow stability;

  • Assist internal teams during high-load situations to balance queues, manage urgent cases, and maintain SLAs;

  • Deliver accurate, client-focused communication while maintaining a professional VIP experience across all channels.

Experience you'll need to bring:

  • 6+ months of Customer Support experience, preferably within the iGaming industry;

  • Experience with ticketing systems (Intercom, Zendesk, Freshdesk, etc.) is a plus;

  • English level — Upper Intermediate (spoken and written);

  • Ability to efficiently handle routine tasks and meet deadlines;

  • Knowledge of Portuguese or Hindi will be considered a strong advantage.

It's a perfect match if you have these personal traits:

  • Think creatively and approach challenges with innovation;

  • Show responsibility, empathy, and proactivity in problem-solving;

  • Stay flexible and adapt to a fast-paced, multicultural environmen.

Our client offers competitive benefits to support your professional and personal growth, including:

  • Health & Wellness focus;

  • Global medical coverage;

  • Growth opportunities;

  • Benefits programs (gym, dentistry, psychological support, etc.);

  • Performance-driven rewards;

  • Dynamic work environment.

Apply and let your growth journey begin.

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