Portuguese VIP Customer Support

1 tydzień temu

Warszawa, Mazovia, Polska BrainRocket Pełny etat 20 000 zł - 40 000 zł rocznie

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don't follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We're looking for a Portuguese VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.

Requirements:
  • Fluent in English and Portuguese, both written and spoken
  • Proactive with strong customer service or sales skills
  • Great communication and problem-solving abilities
  • Detail-oriented and customer-focused
  • Experience in iGaming or VIP support is a plus
Responsibilities:
  • Handle VIP customer inquiries via chat, email, or phone
  • Maintain personal, long-term relationships with VIPs
  • Collaborate with the VIP team for smooth service delivery
  • Ensure compliance with company and regulatory standards
  • Work night shifts (5 PM–2 AM), 5 days/week, including rotating weekends

We offer excellent benefits:

  • Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
  • Starting from 20/26 paid leave days;
  • 6 additional days of sick leaves without document required;
  • Birthday gift cards;
  • Sports card (Multisport);
  • Wedding and newborn gifts;
  • Breakfast, Friday lunches, fruits, and snacks in the office;
  • Team-building events and activities;
  • Career growth opportunities;
  • Sunny, spacious office.

Bold moves start here. Make yours. Apply today 

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