Privileged Access Management Product Support team member

Job Description
Great Place to Work for All
We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

Division:
Chief Information Security Office (CISO) – Identity & Access Management (IDAM)

As a global financial market infrastructure, the protection of Euroclear information and assets is fundamental to the company's business. Security is at the core of our services, firmly embedded in the management systems and processes of the company.

You will be joining CISO in the Identity and Access Management (IDAM) team. IDAM oversees implementing, operating, and managing all the access from, to or within the Euroclear IT infrastructure. This helps to ensure that everyone has access to the right resources at the right time for the right reasons – provided in a way which aligns to the increasingly meticulous compliance requirements Euroclear is subject to. Services covered by IDAM include access management, user lifecycle management, privileged access management, and recertification, as well as providing delivery and advisory services.

Job Description
Privileged Access Management Product Support team member
Position Overview
Through a clear model based on segregation of duties, we distinguish between first, second and third line activities. The PAM Product Support team holds responsibility for the 2nd line activities ranging from incident management (both generic and functional accounts) to release in production of third line team activities.

Key Responsibilities

• Management of CyberArk services in different environments.
• Acting as 2nd line support for our CyberArk products – resolving incidents related to Privileged Access Management in timely manner.
• Managing vulnerabilities.
• At a later stage possibly performing support outside business hours as watch duty.
• Identifying and driving forward continuous improvement. Maintaining a critical mindset and seeking opportunities for process improvements and automation.
• Managing business stakeholders to ensure both internal client satisfaction as well as client education where required (to ensure client adherence to standard processes).
• Collaborating with and providing support to the other teams within the IDAM operations family.

Skills And Experience

• Bachelor's degree in computer science, Information Security, or related field (or equivalent experience).
• Preferably 2-3 years of experience within Privileged Access domain
• Proficient knowledge of CyberArk and knowledge of different components (PVWA, Vaults, CPM, PSM, AAM).
• Knowledge of Active Directory and LDAP.
• Experience in managing incidents & problems.
• Experience with SailPoint, Network infrastructure & Azure AD (considered a plus).
• Experience in using tools as ServiceNow, Azure DevOps, Teams, and MS Office suite.
• Experience with Mainframe or CREST applications is a plus.
• Time management skills: ability to prioritize tasks, manage workload, and meet deadlines, particularly when dealing with escalated requests.
• Preferably some experience working in highly regulated environments, Identity and Access Management experience is a plus.
• Initiative-taking approach with curious mind-set to learn new skills at personal level.
• Strong organisational and administrative skills and ability to adhere and follow policies and procedures.
• Communication skills: Ability to communicate clearly and effectively with users, team members, and other stakeholders, both verbally and in writing.
• Adaptability: Capacity to adapt to changing priorities and thrive in a highly regulated environment.

About Us
Why join us
Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

New ways of working
Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

Great Place to Work for All
We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

About The Team
As a global critical financial infrastructure, the protection of Euroclear information and assets is fundamental to the companys' business. Security is at the core of our services, firmly embedded in the management systems and processes of the company. You will be joining our Chief Information Security Office (CISO) in charge of putting in place the required controls to adequately and effectively protect our information assets.