Junior Contract and Customer Support Specialist

Description
We're FOTC – a team of cloud enthusiasts helping companies get the most out of Google Cloud and Google Workspace. Whether it's moving to the cloud, building smarter workplaces, using AI, or just making everyday work easier — we're here for it.

We've been around for over 10 years, and in that time we've worked with more than 6,500 companies in 50+ countries. Big names, small teams, startups, scaleups – you name it. From our offices in Wrocław, Warsaw, Bucharest, Budapest – or from wherever we're working remotely – we help businesses grow with the right tech.

We're a Google Cloud Premier Partner, but more than that — we're people who genuinely like solving problems, testing new ideas, and turning complex stuff into simple solutions.

What We Believe In
We believe work should make sense — not just on paper, but in real life. That means innovation, partnership, responsibility, flexibility & adaptation, transparency, and a team you can count on. We support each other, share what we know, and celebrate wins (big and small).

If you're someone who likes figuring things out, isn't afraid to take initiative, and wants to work with tech that actually makes a difference — you might just find your place with us.

Because at FOTC, it's not just about cloud. It's about people.

About The Role
We are seeking a motivated and detail-oriented
Junior Customer Support Specialist
to join our Customer Service team. This role is crucial in supporting the team with administrative tasks, client communication, and debt collection efforts.

Your Responsibilities Will Include

• Contract Management: Preparing contracts, annexes, and assignments based on existing templates and internal procedures.
• Documentation: Drafting, verifying, and compiling various documents, forms, and paperwork.
• Data Integrity: Checking and ensuring the correctness of data entered into the CRM system.
• Database Management: Verifying and preparing databases/data sets.
• Customer Service Support: Assisting the team with day-to-day customer support operations, primarily using Zendesk.
• Debt Collection Support: Providing administrative and operational support in the debt collection process.

Requirements

• Education: Ideally, a 3rd, 4th, or 5th-year student of Administration or a related field (e.g., Law, Management).
• Language Skills: English (B2+), Polish (native),
• Accuracy: A strong focus on precision and detail in all documentation and data entry.
• Punctuality/Timeliness: Ability to meet deadlines and manage time effectively.
• Scrupulousness/Thoroughness: A meticulous and conscientious approach to work.
• Attentiveness: High level of focus and care, especially when verifying information.
• Customer Service Experience (Welcome): Previous experience in customer service or a similar client-facing role is a strong asset.

We Offer

• compensated days without service delivery obligation (up to 31)
• UNUM group insurance
• private medical care and sport card
• hybrid from Wrocław (Świętego Mikołaja 8-11)
• company retreats abroad or in Poland once a year (bonding time, yeah)
• company equipment provided
• budget for your training and development
• access to Google Cloud Skills Boost platform

We strive to protect your personal data. The information below contains details of the processing of personal data as part of the recruitment process.

The administrator of your personal data is the company indicated in the announcement, i.e. Fly On The Cloud sp. z o.o. established in Wrocław, postal code no , ul. Świętego Mikołaja 8-11, entered into the Register of Entrepreneurs managed by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under Registry no , Tax Identification Number (NIP):

Purpose of data processing

Your personal data will be processed in order to carry out the recruitment process.

The basis for data processing

The basis for the processing of your personal data by the Company in order to carry out the recruitment process is

• 6.1a (consent) and
• 6.1f (legitimate interest) REGULATION no. 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE EU COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free exchange of such data, and repealing Directive 95/46 / EC (GDPR). We process your personal data only for the purpose of recruitment indicated in the job offer and for the purposes of future recruitment if you have given your consent in your application. You have the right to withdraw your consent at any time, this will not affect the lawfulness of the process which was carried out based on consent before its withdrawal. Providing personal data is not mandatory, but necessary to carry out the recruitment process. Data processing period We process your personal data in order to recruit for the position indicated in the advertisement for a period of 1 year from the moment of receiving your application. After this time, the data may be processed for a period corresponding to the period of limitation of claims (as in applicable law), which may be raised by the administrator and which may be raised against the administrator. Your rights You have the right to request the administrator to give you access, inspect your personal data, rectify them, delete (in the event of the circumstances provided for in clause 17 of the GDPR - the right to be forgotten) or limit processing (in the cases specified in clause 18 of the GDPR), the right to withdraw consent in the event of its expression and submission of a complaint to the supervisory body (President of the Office for Personal Data Protection, ul. Stawki 2, Warsaw). Contact

If You Have Any Questions, You Can Contact Us

• via e-mail:
• via post to the following address: ul. Świętego Mikołaja 8-11, Wrocław.