Application Support Consultant Application Support Consultant
7 dni temu
Type of contract: B2B
Salary range: PLN/h
As an Application Support Consultant you will be responsible for:
- Collaborating with cross-functional teams (L3), such as developers or product managers, to escalate and resolve complex issues
- Mentoring Junior team members
- L1-L2 support for incidents, problems and service request.
- Working on ticket resolution within SLA assigned to 2nd line - identifying, troubleshooting, and resolving technical issues faced by operators or their clients
- Working with various teams (including 3rd party) to resolve incidents and implement changes
- Investigating and understanding impact of work product and potential risks
- Documenting your solutions in tools: JIRA, Confluence, ALM…
- Analysing and proposing solution to business/system problems
Requirements:
- 3+ years of proven experience in technical support, customer service, or a related role
- University background oriented to financial/business/IT
- Proven Experience in Atlassian Tools e.g. Jira, Confluence;
- Ability to analyze data and generate meaningful insights to drive performance improvements.
- Basic knowledge in SQL, Bigdata, spark & cloud environments.
- Knowledge of Excel at a medium user level
- English (at least B2+), Spanish nice to have
- Ability to use technical & business knowledge to provide solutions to complex issues in a timely and efficient manner
- Attention to details
- Ability to complete duties under minimal supervision
- Aptitude for understanding global business consideration when implementing new business systems.
- Ability to work with business users from various geographical location
- Strong teamwork and communication skills
- Good time management to support different projects in parallel
- Experience working in complex environments
- Open to new technologies and knowledge
- Open to work in shifts
- Kanban methodology
- Software development projects. Software development life cycle (HP ALM,..).
This possibility applies to work on a B2B basis.
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