IT Application Support

6 dni temu

Warszawa, Mazovia, Polska Société Générale S.A. Oddział w Polsce Pełny etat 40 000 zł - 70 000 zł rocznie

IT Application Support - M/F/D


112_25000N4O-en

Obowiązki

  • Resolving incidents, requests and problems

  • Analyzing the problem and co-ordinating with other teams to fix the issue

  • Owning the issue and driving till closure

  • Supporting the production environment, accessing upstream and downstream applications

  • Striving for continuous process improvement in close cooperation with the Feature teams in Paris and Bangalore

  • Creating and maintaining required documentation/manuals to work towards standardizing processes

  • Keeping process and documentation up to date

Wymagania

  • Have worked for more than 3 years in a position focused on the 2nd line of IT support for applications

  • Speak fluent English (French is a plus)

  • Are familiar with ITIL Availability Management, Service Continuity Management, Problem management and Change management

  • Can work autonomously and use initiative where appropriate

  • Understand Support methodologies

  • Show flexible attitude and adaptable approach

  • Communicate with a diverse audience with ease

Oferujemy

  • Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities

  • An active role in an international structure and the opportunity for growth

  • Access to educational platforms and language courses

  • Stability

  • Competitive salary based on seniority and skills

  • Support in quick adaptation in the company

  • Extraordinary health package with extensive dental care

  • Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment

  • Even more benefits such as meal allowance, holiday fund, sports card and insurance

Źródło: Societe Generale/Praca

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