Application Support Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

As an On-Call Application Support Engineer, your primary responsibility is to ensure the smooth operation and availability of critical applications and systems. You will be responsible for monitoring, troubleshooting, and maintaining various components of the application infrastructure, collaborating with cross-functional teams to handle incidents, and participating in release management activities. Your expertise in basic Linux and cloud administration will be main in your role.

What Part Will You Play?

• Monitor the health and performance of critical applications and systems using Kibana  and other monitoring tools.
• Respond promptly to alerts and incidents during on-call shifts to ensure minimal downtime and disruptions.
• Diagnose and resolve application-related issues efficiently, escalating complex problems when necessary.
• Execute and troubleshoot issues with the jobs for continuous integration and deployment.
• Maintain and improve automated deployment pipelines to enhance efficiency and reliability.
• Perform routine network application health checks to identify and resolve connectivity or performance issues.
• Execution and monitoring of application releases to production environments.
• Utilize Kibana to create and analyze dashboards, logs, and watchers for proactive issue identification and performance optimization.
• Utilize your knowledge of basic Linux commands to assist in troubleshooting and maintaining application servers.
• Work with cloud resources to ensure application scalability and resilience.
• Maintain clear and up-to-date documentation for procedures, configurations, and incident resolutions.
• Collaborate with team members to share knowledge and best practices.
• Collaborate with network and infrastructure teams to ensure optimal network performance.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Minimum 3 years relevant experience in application support, monitoring, and troubleshooting.
• Proficiency in using Kibana for log analysis and monitoring.
• Knowledge of basic network protocols and health checks.
• Experience with production release processes and coordination.
• Familiarity with Linux and cloud computing environments.
• Excellent problem-solving skills and the ability to work well under pressure.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Availability for on-call shifts as required.
• Advanced knowledge of English, written and verbal (C1 - C2) and Intermediate knowledge of Polish, written and verbal (B1-B2)
• This role requires a proactive and adaptable individual who can respond to critical incidents effectively and contribute to the overall stability and performance of the application environment.

Preferred Qualifications

• Certification in relevant technologies
• Hands-on experience with Git (branching, merging, reviewing commits)
• Scripting or programming skills (e.g., Bash, Python) for automation tasks.
• Knowledge of DevOps practices and principles.

What will you get from us?

• working in a global environment with international market-focused projects
• using English language on daily base
• private medical care
• onboarding training in first days of work – you will get to know our company better
• training for employees: with us you will develop your professional and personal potential
• lunch pass/Pluxee
• multisport cards at preferential prices
• possibility to join a group UNUM life insurance
• possibility of remote work
• fresh fruits every Wednesday and delicious coffee from Praska Palarnia every day

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact