Application Support Engineer Application Support Engineer

4 dni temu

Warszawa, Mazovia, Polska GFT Technologies SE Pełny etat 39 000 zł - 63 000 zł rocznie

As an Application Support Engineer you will be responsible for:

  • Collaborating with cross-functional teams (L3), such as developers or product managers, to escalate and resolve complex issues
  • Mentoring Junior team members
  • L1-L2 support for incidents, problems and service request.
  • Working on ticket resolution within SLA assigned to 2nd line - identifying, troubleshooting, and resolving technical issues faced by operators or their clients
  • Working with various teams (including 3rd party) to resolve incidents and implement changes
  • Investigating and understanding impact of work product and potential risks
  • Documenting your solutions in tools: JIRA, Confluence, ALM…
  • Analysing and proposing solution to business/system problems

Requirements:

  • 3+ years of proven experience in technical support, customer service, or a related role
  • University background oriented to financial/business/IT
  • Proven Experience in Atlassian Tools e.g. Jira, Confluence;
  • Ability to analyze data and generate meaningful insights to drive performance improvements.
  • Basic knowledge in SQL, Bigdata, spark & cloud environments.
  • Knowledge of Excel at a medium user level
  • English (at least B2+), Spanish nice to have
  • Ability to use technical & business knowledge to provide solutions to complex issues in a timely and efficient manner
  • Attention to details
  • Ability to complete duties under minimal supervision
  • Aptitude for understanding global business consideration when implementing new business systems.
  • Ability to work with business users from various geographical location
  • Strong teamwork and communication skills
  • Good time management to support different projects in parallel
  • Experience working in complex environments
  • Open to new technologies and knowledge
  • Open to work in shifts 
  • Kanban methodology
  • Software development projects. Software development life cycle (HP ALM,..).

We offer: 

  • Contract of employment or B2B contract
  • Hybrid work in  Warsaw
  • Working in a highly experienced and dedicated team
  • Benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
  • On-line training and certifications fit for career path
  • Access to e-learning platform
  • Mindgram - a holistic mental health and wellbeing platform
  • Work From Anywhere (WFA) - the temporary option to work remotely outside of Poland for up to 140 days per year (including Italy, Spain, the UK, Germany, Portugal, and Bulgaria)
  • Social events

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