IT Application Support – M/F/D

3 dni temu


Warszawa, Mazovia, Polska GBSU_Inactive Pełny etat

Studies & experience:

Bachelor or master's degree in Economics/Banking/Finance with a preference for Corporate Banking specializationAt least 3 years of experience in a position related to IT Application Support

Language skills:

Proficiency in EnglishFrench would be a plus

Technical, operational & Soft skills:

Understanding of Support methodologiesProficient knowledge of ITIL Availability Management, Service Continuity Management,Problem management and Change managementHigh analytical skillsHigh interpersonal and communication skillsA flexible attitude and adaptable approachAble to work autonomously and use initiative where appropriateOrganised and able to prioritise work appropriately

Tasks and responsibilities:

Resolve incidents, problems and requestsAnalyze the problem and co-ordinate with other teams to fix the issueOwn the issue and drive to closureKey exposure to Application and Production supportGood Exposure to Upstream and Downstream applicationsStrive for continuous process improvement in close cooperation with the Feature teams in Paris and BangaloreCreate and maintain required documentation/manuals to work towards standardizing processesKeep process & documentation up to date

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