German Language Customer Support Specialist – Lisbon office

7 dni temu

Poznań, Greater Poland Conectys Pełny etat 24 000 € - 48 000 € rocznie

_________

You will work from our office in Lisbon, Portugal.

Start date:

_________

As a Customer Support / Compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers' success our own success.

Your responsibilities:

  • Support customers via phone, email, and web chat in a professional and clear manner.
  • Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help. (we will train you to excel)
  • Help the users to access and navigate the online platform.
  • Aim to resolve issues on the first contact by efficiently collecting the needed information.
  • Spot opportunities to recommend relevant products and services when appropriate.
  • Handle difficult or assertive conversations calmly and respectfully.
  • Accurately document all interactions using internal systems and follow established procedures.
  • Meet performance targets and adhere to service level standards.

What will make you successful in the role:

  • Minimum education: High school diploma or equivalent.
  • 1+ years of experience in a customer support role, preferably in a call center
  • Fluency in German, C1 level and professional level of English, at least B2
  • Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
  • Collaborative, upbeat, and customer-focused
  • Clear communicator with active listening skills
  • Professional phone presence and soft skills
  • Detail-oriented and able to handle multiple tasks
  • Solid decision-making and problem-solving abilities
  • Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

  • €3000 of Signing Bonus.
  • Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
  • Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
  • Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
  • Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

Recruitment Process:

Step 1: Phone screening

Step 2: Tests

Step 3: Interview

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background

Job Type: Full-time

Application Question(s):

  • Will you be able to start on ?
  • Will you be able to work full-time from our office in Lisbon, Portugal?
  • What are your financial expectations gross per month (EUR)?
  • How proficient are you in German? (A1,A2,B1,B2,C1,C2)

Work Location: In person

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