Internship In Global Support and Customer Success

2 dni temu

Wrocław, Województwo dolnośląskie, Polska Trackforce Pełny etat

At Trackforce, we're transforming how physical security operations are managed across the globe. As the world's leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection. 

We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.

Program Overview 

We're seeking a Knowledge Base & AI Optimization Intern(s) to assist with a full-scale content modernization initiative across our Zendesk Knowledge Base. The intern will work with Support, Customer Success, and Product teams to improve article quality, structure, and AI discoverability. 

Key Responsibilities:
  • Global Support: 
  • Audit and rewrite Zendesk Knowledge Base content. 
  • Create easy-to-follow how-to and troubleshooting guides. 
  • Update tagging and metadata for better AI search. 
  • Collaborate with internal teams for article validation. 
  • Measure article performance using Zendesk Explore and Forethought data. 
  • Customer Success: 
  • Updating SalesForce data and documentation. 
  • Helping with Support tickets follow up. 
  • Preparing initial feedbacks when needed. 
  • Preparing graphs for PPT presentations. 
  • Verifying payments and adoption status 
Qualifications:
  • Global Support: 
  • Enrolled or recent graduate in Technical Writing, Communications, or IT. 
  • Strong writing and organization skills. 
  • Familiarity with Zendesk, Forethought, or AI tools is an asset. 
  • Customer success: 
  • Business professional English language level (min: strong B2 or C1) 
  • French, German languages would be advantage 
  • Computer literacy (MS Office, online tools) 
Learning Outcomes:
  • Gain real-world experience in SaaS knowledge management. 
  • Learn AI-driven deflection and content optimization techniques. 
  • Deliver measurable improvements in customer experience. 

Why Join Trackforce? 

We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that's committed to delivering real value to our customers — and having fun while doing it. 

At Trackforce, we live by our core values: 

· Foster Curiosity 

· Lead with Empathy 

· Take Ownership and Be Accountable 

· Empower Diversity 

· Be True and Act with Integrity 

#LI-Hybrid

At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.

We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.

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