Account Manager

5 dni temu

Warszawa, Mazovia, Polska Evotym Pełny etat 40 000 zł - 80 000 zł rocznie

About The Client
A fast-growing fintech building modern Banking-as-a-Service (BaaS) and payment infrastructure for digital businesses worldwide. The platform provides multi-region onboarding, flexible account setup for legal entities, and scalable payment flows. The company operates globally, supports a large client base, and is now strengthening its client success function to ensure a top-tier customer experience.

Role Overview
As an
Account Manager / Client Success Manager
, you will guide clients through the entire lifecycle — onboarding, ongoing relationship management, product adoption, and feedback. This is a pivotal role focused on delivering high-quality client experience, improving communication flows, and supporting the company's rapid growth.

Key Responsibilities

  • Take ownership of the client relationship after handover from Sales.
  • Lead onboarding for B2B clients, coordinating KYC/KYB processes together with Compliance.
  • Create or join communication channels and maintain active, structured communication.
  • Assist clients with account setup, platform usage, and operational questions.
  • Monitor client performance, including rates, conversions, and operational metrics.
  • Serve as the first line of communication (but not support), coordinating ticket routing when needed.
  • Respond promptly in Telegram and maintain communication quality across all channels.
  • Conduct demos of new features and support product adoption.
  • Collect product feedback and synchronise priorities with Product and Engineering teams.
  • Maintain clean, up-to-date CRM records and contribute to internal knowledge bases.
  • Track portfolio health and prepare reports on client needs, issues, and priorities.

Requirements

  • 1–3 years of experience in B2B client service within Fintech.
  • Strong multitasking skills and comfort working in a high-pace environment.
  • English level B2+ is required, Russian language - native speaker.
  • Confident communication in Telegram, email, and Slack.
  • High empathy and ability to build trust-based client relationships.

Key Soft Skills

  • Systems-thinking and fast problem solving
  • Ability to work independently
  • Client-centric mindset
  • Multitasking and prioritization
  • Strong communication
  • High self-organization
  • Stress resilience
  • Ability to collaborate with distributed international teams

What We Offer

  • A role in a fast-scaling global fintech environment.
  • Opportunities for professional growth and increased responsibility.
  • Transparent processes, supportive team culture, and strong cross-functional collaboration.
  • Remote-first work with a distributed international team.

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