German-speaking Customer Experience Specialist in Gdansk, Poland

4 dni temu

Gdańsk, Pomerania, Polska Workster Jobs Pełny etat


Workster is seeking a proactive and empathetic German-speaking Customer Experience Specialist to support a major technology client in Gdansk, Poland. This is a full-time, office-based opportunity to join a global leader in the payment and commerce sector, focused on delivering exceptional service to both merchants and end-users. If you are customer-oriented, fluent in German and English, and ready to elevate support standards in a collaborative international environment, we encourage you to apply.

Key Responsibilities – German Customer Service & Support Jobs in Gdansk
  • Deliver outstanding customer service experiences to German-speaking users via phone, email, and chat channels.
  • Resolve customer inquiries regarding payment solutions, account management, and platform navigation in a timely, professional manner.
  • Troubleshoot issues by following established procedures and utilising internal knowledge bases and technical tools.
  • Escalate complex cases to appropriate internal teams, ensuring prompt and accurate resolution for every customer.
  • Accurately maintain and update customer records within CRM systems and support portals.
  • Contribute ideas and feedback to improve the processes and quality of the customer journey.
  • Uphold company values of integrity, reliability, and inclusivity in daily interactions.
  • Represent the brand consistently, ensuring excellent service for every customer engaging with the platform.
Candidate Profile – German Customer Experience Specialist Requirements
  • Fluency in German and English (verbal and written) is essential.
  • Previous experience in customer service, technical support, or contact centre roles is an advantage.
  • Effective communicator who excels at problem-solving, active listening, and building rapport with diverse customers.
  • Strong organisational skills, high attention to detail, and ability to manage multiple cases efficiently.
  • Adaptable with a proactive approach, able to work both independently and as part of a team.
  • Competent user of CRM tools, ticketing platforms, and the Microsoft Office suite.
  • Demonstrates empathy, patience, and a genuine commitment to delivering positive customer outcomes.
  • Eligibility to work in Poland.
What We Offer – Customer Experience Careers in Gdansk
  • Opportunity to join a global technology company recognised for innovation in payments and commerce.
  • Competitive remuneration package including fixed salary and comprehensive benefits.
  • Structured onboarding and training with ongoing learning and development opportunities.
  • Supportive, inclusive, and engaging working environment within a multilingual, multicultural team.
  • Modern offices located in the heart of Gdansk with excellent transport links.
  • Opportunities for professional growth and internal career progression.
Why Choose a Customer Experience Specialist Role with Us?
  • Be a key point of contact for our valued German-speaking customers, shaping their experience with a leading technology brand.
  • Enjoy a vibrant workplace that embraces diverse perspectives, collaboration, and personal growth.
  • Contribute to ongoing improvements and innovations in customer support services.
  • Work in an organisation where your ideas and customer focus are recognised and rewarded.
How to Apply – German-Speaking Customer Support Jobs in Poland

If you are ready to provide high-level support and become an advocate for exceptional customer experience, apply now with your CV and a short cover letter in English. Take the next step in your career with an employer at the forefront of customer-centric technology solutions in Gdansk.

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