German Speaking IT Service Desk Specialist
7 dni temu
Role Description
Location:
UST Gdansk office - onsite 1 day a week
Join:
Dec 2025/ Jan 2026
Languages:
Fluency in German+ English
Shifts:
Mon to Fri, with
No 24/7 shifts
We are recruiting for a German + English speaking IT Service Desk Specialist who will join our team Gdansk, who provide functional and technical support in Workplace Services area for the employees of our customers.
The Role
- Provide remote first and second level support to end users of customer within their Workplace environment
- Be the first point of contact for all request regarding hardware and software
- Log and manage user incidents received by phone, email, ticket or other channel
- Provide solutions or workaround to end users of customer
- Report problem based on ITIL best practice
- Recommend IM&T Services modifications to reduce user impact
- Participate to different testing, deployment and stabilization activities
- Contribute in all aspects of continuous improvement
What You Will Bring
- University degree in IT or equivalent years of experience in IT field
- Minimum 2 years of experience working as an IT Support Engineer/ infrastructure support role
- Fluent in English and German - MUST
- Strong knowledge of Microsoft-based operating systems
- General knowledge of IT infrastructure (Lan, WAN, Windows servers, active directory)
- Good knowledge of IT hardware (PC, Printer, scanner, smartphones etc.)
- Basic Knowledge in SAP system (account, print) ITIL qualification would be appreciated
Hurry & apply for a more details conversation
#UST
Skills
Itil,It Service Desk,It Infrastructure Support,Technical Support
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