German Speaking Accommodation Specialist

2 dni temu

Gdańsk, Pomerania, Polska Kats Recruitment Pełny etat


German-Speaking Accommodation Specialist

Location: Gdańsk, Poland · International, multicultural environment

Why this role rocks and why youll love it

Are you fluent in German and ready to put your people skills to work? Were teaming up with a global leader in customer-experience outsourcing, and we need someone like you: someone who cares about making a real difference, thrives in a vibrant team, and sees every customer interaction as a chance to shine. This is more than just another jobits a chance to join a growing, supportive company where your efforts get noticed, your voice matters, and your growth is encouraged.

Youll be part of an energetic, multilingual crew, delivering top-tier support for a major international project. Expect long-term stability, clear growth paths, and rewards that reflect your hard work.

What youll be doing (and doing well)
  • Responding to inbound inquiries via phone and email from bookings to post-booking support and complaint resolution.
  • Offering customers empathetic, accurate, and helpful assistance that leaves them feeling heard and cared for.
  • Logging every interaction with precision, keeping data clean and up-to-date in our systems.
  • Following internal procedures and knowing when to escalate issues appropriately.
  • Helping maintain and elevate our service quality standards shaping a great customer experience every day.
Youll fit right in if you have...
  • German language skills at C1 level (written + spoken) youll talk to customers with confidence.

  • Good English communication (B2+).

  • Previous experience in customer service or a similar role (preferred, but were open to strong communicators).
  • Great communication chops, sharp problem-solving, and the ability to stay calm under pressure.
  • Comfort multitasking, strong organisational skills, and an appetite to learn new tools fast.
  • Flexibility the role may include working full-time or part-time, including up to 2 weekends per month.
What you get in return
  • A diverse, inclusive, international workplace join a team where every voice counts.
  • A friendly, growth-oriented culture that values learning, collaboration, and individual development.
  • Ongoing training and clearly defined career paths we want to help you thrive.

  • Competitive perks:

    • Monthly performance bonus 

    • Semi-annual retention bonus 

    • Product-reward credit after your first year

    • Christmas bonus

    • Full healthcare coverage from day one

    • Subsidies for corrective glasses

    • Subsidy for a Multisport Card stay active and healthy, on us

Great benefits, long-term stability, and a real opportunity to grow with a forward-thinking team.

Think youre the one?

If youre a customer-focused communicator with German fluency and a knack for making people feel heard wed love to meet you. Apply today and get ready for a job where you do more than answer calls you deliver exceptional experiences.


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