Customer Service Specialist with German
7 godzin temu
We are recruiting on behalf of several prominent organizations known for their commitment to delivering exceptional customer experiences. Our clients serve a diverse clientele in dynamic industries and are dedicated to providing top-notch services. We are looking for motivated candidates for the position of Customer Service Specialist who are fluent in German at the B2/C1 level and English at the B2 level. No prior experience in the industry is required – we invite applicants from all over Poland
Responsibilities:
- Handling customer inquiries through various communication channels (phone, email, chat).
- Providing information about products and services, and resolving issues raised by customers.
- Entering and updating customer data in the CRM system.
- Generating reports and analyses using the CRM system.
- Collaborating with other departments to ensure high-quality customer service.
- Actively participating in the development and improvement of customer service processes.
Requirements:
- Proficient in German (B2/C1 level) and English (B2 level).
- Effective communication skills and the ability to build relationships with customers.
- Ability to work in a team and independently solve problems.
- Good organizational skills and time management abilities.
- A positive attitude and openness to learning.
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