Senior Customer Service Specialist

You will provide high-quality customer support to healthcare professionals and internal partners. You will handle inquiries, resolve issues, and improve processes. This role offers growth, meaningful impact, and a chance to contribute to GSK's mission of uniting science, technology and talent to get ahead of disease together.
 

Key Responsibilities:

• Deliver excellent service and customer experience to GSK first-trade customers (wholesalers, pharmacies, hospitals, etc.).

• Build and maintain strong relationships with external and internal customers.

• Follow agreed customer service standards and processes (master data, sales order processing, queries/complaints, supply chain issues).

• Report suspected adverse events, quality complaints or other safety information in line with GSK processes and timelines.

• Cooperate with warehousing, distribution partners and LOC quality functions.

• Support Good Distribution Practice: perform tasks per procedures, report deviations and quality complaints to LOC Quality, and participate in product suspension/withdrawal processes.

• Develop, change and document GDP procedures and take coordinating/preventive actions in case of non-compliance.

• Ensure timely completion of required trainings in My Learning and timely month-end CS activities (financial validations, SOX control comments for France).

• Provide input for audits, modify security stock at LOC Quality request, and back up Customer Service Manager (France) activities as needed.

• Onboard and train new Customer Service specialists/interns, and support deployment and training for project implementations and process updates.

Basic Qualification:

• Good knowledge & experience of logistics processes and systems.

• Continuous improvement mindset.

• Ability to influence and drive collaboration and networking.

• High motivation and engagement.

• Great communication skills and focus on patients and internal and external customer.

• Leadership skils.

• Very good level of MS Office (Word, Excel, Power Point).

• SAP knowledge (Sales & Distribution module).

• French language - advanced level.

• English language – very good level.

The annual base salary in Poland for new hires in this position ranges from PLN 113,250 to PLN 188,750 gross, taking into account a number of factors including the candidate's skills, experience, education level and the market rate for the role. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non-discretionary criteria) and/or awards for exceptional performance (granted at the employer's discretion). All statutory benefits will be maintained in accordance with Polish law. Other benefits may also be offered, which may include private healthcare, additional paid days off, life insurance, private pension plan and fully paid parental leave & care of family member leave.

More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role.

As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment- to discuss your needs.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website

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