Head of Quality

• The Head of Quality will be responsible for driving a culture of quality excellence and continuous improvement across all aspects of the site's operations. This position is central to delivering outstanding product quality to our customers while improving internal quality performance through Lean leadership, structured problem-solving, and data-driven decision-making. The successful candidate will lead the on-site Quality team and work closely with operations, engineering, and customer stakeholders to reduce variation, implement robust standard work, and drive improvements in key quality metrics.

In addition, the Head of Quality will oversee the site's Integrated Management System (IMS), coordinating efforts with Texmo Group Operational Excellence and peers at global manufacturing locations, ensuring compliance with international quality and safety standards including ISO 9001, AS 9100 and ISO 13485.

The ideal candidate must have deep experience in Lean manufacturing environments, strong analytical skills, and the ability to influence and guide teams across functions to elevate quality performance and customer satisfaction.

This role presents a unique opportunity for a quality-driven, Lean-minded leader to make a transformational impact at a critical manufacturing site. The successful candidate will be instrumental in enabling Texmo Blank to deliver world-class quality and strengthen its position as a market leader.

• Quality Strategy & Leadership:
• Define and deploy the quality strategy in alignment with global quality goals and the Texmo Business System (TBS).
• Champion Lean principles throughout the Quality organization and across the site to drive sustainable improvements in product and process quality.
• Lead the site Quality team to deliver operational excellence, clear accountability, and a culture of continuous improvement.

Customer Quality & Internal Quality Metrics

• Own and improve customer quality metrics, including non-conformance rates, complaints, and corrective actions, improving overall customer experience.
• Reduce internal quality defects through proactive root cause analysis, preventive actions, and standardisation.
• Ensure robust internal audit processes and readiness for customer or regulatory audits.

Standard Work & Process Control

• Implement and enforce standard work for both operational activities and quality data collection processes.
• Ensure all quality-critical operations follow documented procedures, with a focus on repeatability and control.
• Drive digital and manual systems that enable real-time visibility of quality performance and deviations.

Structured Problem-Solving & Continuous Improvement

• Role model and coach the use of structured problem-solving tools (e.g. 5-Whys, Fishbone, A3, DMAIC) to eliminate root causes and prevent recurrence.
• Continuously apply 80/20 prioritization principles to focus resources and effort on the few key issues driving the majority of quality problems.
• Collaborate with cross-functional teams to facilitate breakthrough quality improvements.
• Support the integration of quality into the daily management system, ensuring issues are identified and resolved swiftly at source.

Stakeholder Communication & Customer Interface

• Serve as the site's primary Quality contact for key customers, ensuring effective communication during quality events and regular reviews.
• Communicate clearly and confidently with internal teams, leadership, and customers to ensure transparency and trust.
• Drive rapid and professional response to customer concerns, balancing urgency with technical integrity.

Integrated Management System (IMS) & Certifications

• Maintain and continuously improve the site's Integrated Management System (IMS), ensuring alignment with group-wide practices and external standards.
• Ensure compliance with all relevant international management system standards, including ISO 9001, AS 9100 and ISO 13485.
• Lead preparation and successful execution of external certification, surveillance, and re-certification audits.

• Embed IMS principles into daily operations, engaging cross-functional teams in audit readiness and ongoing compliance.

• Bachelor's or Master's degree in Engineering, Quality Management, or a related technical field.

• Significant quality leadership experience in precision manufacturing, preferably in investment casting or similarly complex processes.
• Deep understanding of Lean manufacturing principles and their application in quality improvement.
• Proven track record of reducing variation and improving quality metrics through standard work an structured problem-solving.
• Experience managing and auditing Integrated Management Systems aligned to ISO and sector specific standards.
• Familiarity with managing thousands of process variables and complex cause-effect relationships in manufacturing environments
• Strong communication and influencing skills, with the ability to engage stakeholders across all levels and disciplines.
• Legally authorized to work in the U.S. on a full-time basis