IT Support Delivery Lead

Role:

Manage and support local IT services at MBDA Poland. This role ensures day-to-day operational excellence in user support, service coordination, issue resolution, and process improvement across both office and light industrial environments. The IT Support Delivery Lead will be the go-to person for users, local stakeholders, and international IT teams alike.

You will be responsible for:

• Act as the main point of contact for all local IT service matters – from user support to coordination with global IT teams,
• Provide hands-on IT support to users in both office and light industrial areas (laptops, printers, accounts, VPN, Wi-Fi, MS Office, etc.),
• Monitor and follow up on external partner performance and escalate issues if SLAs are not met,
• Translate user needs into technical language and communicate effectively with central IT teams,
• Support the introduction of new IT systems and services,
• Document processes, systems, and interfaces within the Industrial landscape,
• Work with a user-first attitude — ensuring clarity, professionalism, and a high level of support experience,
• Ensure proper control of software version control and hardware asset management,
• Deputise for the IM Manager as required,
• Travel to the UK and other MBDA sites to support technical strategy execution.

What we are looking for from you:

• Solid IT knowledge covering end-user computing, applications, networking, and infrastructure,
• At least three years' experience in a similar area,
• Hands-on experience in providing IT support (helpdesk, service desk, site IT, support engineer or similar),
• Good command of English (written and spoken – C1 level),
• Ability to work independently and take initiative in solving user problems,
• Ability to write technical documentation,
• Very good communication & interpersonal skills,
• Familiarity with factory processes (Stores, Logistics, Manufacturing, Quality),
• Full, clean driving license,
• Ability to hold Polish Security Clearance at "Secret" level ("Tajne").

Nice to have:

• Experience supporting users in both office and industrial environment,
• Familiarity with Microsoft Office, SCCM, SharePoint, MDM, Printing, Jira or similar tools,
• A service-oriented mindset with strong interpersonal and problem-solving skills.

What we can offer you:

• Open-ended contract after 3 months' probation period,
• Benefit package: private healthcare, sport card, annual bonus, subsidy of professional training,
• Excellent career progression, training and career development opportunities,
• 2 days of remote work after probation period,
• Work within a function that is business critical, contributing to the overall company business plan and know that you are making a real difference,
• Being a member of a team of people that focuses on relationships and a good atmosphere.

Our company:

The only European integrated defence company to provide missiles and missile systems for each branch of the armed forces. We partner with governments to work together towards a common goal, defending our freedom.

Our Business:

We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential.   MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.