Team Manager to Service

Digital Workforce Services is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge.

Over 200 large international organizations rely on the company's services to drive transformation through automation. Digital Workforce has expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.

Join our team, where your passion for building connections fuels our collective success. Currently we are looking for:

Team Manager to Service & Infrastructure department

In this role you'll have an opportunity to work with Cloud based technologies, while leading a team of experienced Automation & DevOps experts. Focusing on coordination, portfolio & project management, as well as service development and technical implementations.

As a Team Manager for Service & Infrastructure, you will:

• Lead and support a team of Platform and Solution Engineers, including responsibility for Growth Discussions, wellbeing and team coordination
• Collaborate closely with cross-functional departments, ensuring a strong feedback loop that supports project backlog creation, prioritization, and high-quality 3rd-line support
• Work with a broad range of technologies at a project-management and delivery-lead level, supporting innovation and continuous improvement
• Manage resource planning, capacity forecasting, and service reporting to support service stability and growth
• Drive project and stakeholder management, ensuring alignment, communication, and successful delivery across teams and customers

You might be the person we are looking for if you have:

• A solid technical background, ideally in cloud platforms, automation technologies, infrastructure operations, or adjacent areas
• Previous experience in managing or leading people, with the ability to support, mentor, and develop team members
• Experience working in a technical service environment, preferably in areas such as platform engineering, solution delivery, or service operations
• Strong communication and cross-team collaboration skills, with the ability to build trust and foster alignment
• Fluent English skills, both written and spoken; additional languages are considered a plus
• A structured and proactive way of working, enabling you to manage priorities, support decision-making, and drive progress
• A genuine interest in continuous improvement, modern technologies, and developing service excellence

What we offer:

• A meaningful leadership role at the core of our service delivery
• The opportunity to directly shape our internal roadmap and technological evolution
• A supportive, growth-oriented environment where your ideas and leadership matter
• A dynamic, international company with cutting-edge automation expertise
• Colleagues who are passionate about collaboration, innovation, and learning

We do not offer relocation nor visa sponsorship for this role, to apply you need to live in Finland (Helsinki) or Poland (Łódź). 

Apply with your CV or link to LinkedIn not later than 15th of December. We may close the job post earlier, so please do not wait to the last minute :)