Technical Specialist

Position Title:
Technical Specialist

Department:
Trimble Forestry

Location:
Kraków, Poland

Are you a Technical Specialist or an ambitious Application Support Professional ready to step into a key role with a growing international software business? We offer an excellent opportunity to join the Wedge Delivery Team in our Kraków, Poland office. You will be instrumental in deploying and maintaining our market-leading Data and Process Analysis software, helping top European and Global industrial clients maximize the benefits of our Wedge solution.

Your Impact And Responsibilities
This role focuses on the execution and maintenance of our software in customer environments, requiring the effective use of our modern tooling to drive efficiency.

• Implementation & Maintenance: Your primary focus will be to implement Wedge software deliveries and updates directly to industrial customers' mill sites, primarily using remote access.
• Core Support: Provide high-level software support to end-users and product support personnel.
• Modern Troubleshooting: Engage in diagnosing, troubleshooting, and debugging system, software, and network issues. You will utilize our integrated AI assistant to streamline complex problem-solving, documentation, and knowledge retrieval processes.
• Collaborative Growth: Work closely with Customer Service Specialists and Software Engineers to resolve complex platform-related problems, ensuring you have the support needed to grow your expertise.

Day-to-Day Activities Include

• Technical support and routine software maintenance, leveraging our AI assistant for efficient documentation and process analysis.
• Configuration tasks utilizing the Windows environment, including Java programming language and SQL server tools within our software stack.
• Installing and configuring the system in the customer's production environment, mainly via remote connection.
• Supporting and maintaining data interface programs (OPC, databases, REST APIs, etc.).

What is Trimble Wedge?
Trimble Wedge is the leading process data analytics tool on the market, designed to enhance the efficiency of industrial plants. With 35 years of exceptionally high customer satisfaction, Wedge has earned the trust of global industry leaders. Learn more:

Required Knowledge & Skills
This role is ideal for a candidate with a solid technical foundation eager to specialize in enterprise application deployment.

• Knowledge of Windows server environment.
• Familiarity with databases (e.g., SQL Server, MySQL, Oracle, etc.) is an advantage.
• Some programming knowledge and adaptability to evolving environments.
• Fluent English skills (both written and spoken) are required; other languages, especially German, are an advantage.
• Knowledge of Windows terminal server, Citrix, AWS, and Azure environments is an advantage.
• Knowledge of Industrial instrumentation and manufacturing environments (DCS, QCS, LIMS, ERP, MES) is an advantage.

About Our Company
Based at our offices in Kraków, Poland, you will enjoy working for an innovative and global company, amongst a great team environment where people love working with leading technology solutions. At Trimble, you'll find the inspiration and opportunity to be yourself and thrive. Our global community is passionate about bringing new ideas and innovations to life and building a better, more sustainable future.

*How to Apply:*
Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

*Application Deadline:*
Applications could be accepted until at least 30 days from the posting date.

*Join a Values-Driven Team: Belong, Grow, Innovate.*
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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