ServiceNow Technical Consultant

SPOC is a team of passionate professionals and curious minds
, dedicated to helping businesses evolve and thrive with smart, impactful ServiceNow solutions.
As a trusted ServiceNow partner since 2010, we've delivered over 300 successful projects
, making us one of Europe's leading ServiceNow-focused consultancies.

Briefly About What We Do
We specialize in end-to-end digital transformation – from expert advisory to full implementation – enabling organizations to automate workflows, improve efficiency, and adapt quickly to change.
Our team brings deep technical expertise and genuine passion
, delivering real results for our clients worldwide.

At SPOC, we're building more than just a company –
we're creating a community grounded in our values: initiative, curiosity, autonomy, and respect.
We value bold ideas, celebrate wins big and small, and support each other.
Every voice matters, and each team member helps shape
who we are today.

Skills We Are Looking For
Experience in process and business analysis, and in the implementation and maintenance of the ServiceNow platform

Practical programming knowledge of
JavaScript, HTML
, and
CSS
Experience working within
ITIL
and/or
SCRUM
methodology

ServiceNow System Administrator Certification
(required)

Strong communication skills (spoken and written), comfortable working with both technical and business stakeholders at all levels

Ability to
clarify, structure, and paraphrase requirements
, and translate them into technical assessments or designs

Excellent command of
English and Polish
(minimum level C1)

Team-oriented mindset with the ability to
coordinate work across different project phases

Proactive, solution-oriented
approach with focus on improvement and value creation

Curiosity and willingness to continuously learn and explore new ServiceNow areas

Strong
analytical and problem-solving skills
Willingness to undertake
occasional business travel
Responsibilities
Delivering
implementation and maintenance projects
on the ServiceNow platform - designing, building, and optimizing processes and solutions

Working closely with customers to
identify and analyze requirements
, ensuring clear alignment with business goals

Translating
business requirements into technical specifications
and actionable development tasks

Preparing and facilitating
workshops, trainings, presentations, and consultations
, and collecting feedback from stakeholders

Designing
solution architecture
using ServiceNow standard components, plugins, and custom functions; advising clients on the optimal technical approach

Configuring, developing, and testing
ServiceNow solutions according to best practices

Preparing and maintaining
technical and customer-facing documentation
Collaborating closely with internal
project teams
(Program Managers, Architects, Developers, QA Engineers, etc.)

Providing
technical consulting
on activation, configuration, integration, and customization of ServiceNow modules using configuration and scripting where needed

Coaching and mentoring
junior team members and promoting best ServiceNow implementation practices within the organization

What We Offer

Freelance contract
Work with
a prestigious and fastest growing cloud platform
in the world

Opportunity for product specialization in the ServiceNow area

Development in the area of designing Service Management solutions using cloud computing and SaaS

We pay for the Delta certificate and one CIS per year

Gain experience in the design and implementation of IT processes, Enterprise Service Management solutions and project implementation in international teams

Non-corporate style and hybrid or remote
working mode

Sounds interesting? We'd be glad to learn about your experience

Apply now
We're looking forward to your CV.