Communication Team Lead

1 dzień temu

Warszawa, Mazovia, Polska RISK Pełny etat
Company Description

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for a Communication Team Lead to join our team.

Job Description
  • Strategy & Planning:

    Develop and implement an email marketing strategy focused on user retention and reactivation.

    Create and maintain a communication calendar tailored to different GEOs and player segments.​​​​​​​
  • Team Management:

    Lead a team of email specialists (Email Marketing Manager, Communication Manager).

    Set goals, monitor execution, provide coaching, and foster professional growth.

    Optimize team workflows to improve efficiency and performance.
  • ​​​​​​​​​​​​​​​​​​​​​Operational Management:

    Plan, launch, and oversee email campaigns (mass, trigger-based, and automated).

    Ensure timely preparation of content, layout, and testing for all campaigns.
  • Analytics & Optimization:

    Track key performance metrics (Open Rate, CTR, CR, LTV, churn rate, deliverability).

    Conduct A/B tests and implement data-driven improvements to boost results.

    Prepare regular performance reports and actionable insights.
  • Deliverability & Technical Infrastructure:

    Monitor domain and IP reputation, manage warming-up processes for new resources.

    Ensure stable email delivery and minimize spam folder placements.
  • Cross-functional Collaboration:

    Implement and oversee additional communication channels (SMS, push, in-app).

    Coordinate with external vendors and service providers to maintain smooth operations.
Qualifications
  • 3+ years of experience in Email Marketing, including at least 1 year in the iGaming vertical (Team Lead / Senior level).
  • Experience working with multiple communication channels (push, SMS, etc.).
  • Proven experience in the iGaming industry or other high-risk verticals.
  • Deep understanding of retention and reactivation strategies within iGaming.
  • Hands-on experience with CRM platforms.
  • Strong knowledge of deliverability best practices, anti-spam compliance, and domain/IP warming.
  • Experience in audience segmentation, building trigger-based and automated communication flows.
  • Understanding of A/B testing, campaign analytics, and performance optimization.
  • Basic HTML/CSS knowledge for email layout adjustments.
  • Experience in team management (2–3 people: content, HTML coders, analysts).
  • Ability to build processes, set priorities, and ensure smooth execution.
  • Analytical mindset with a data-driven approach to decision-making.
  • High attention to detail, responsibility, and organizational skills.
  • Readiness to work in a fast-paced iGaming environment with ambitious KPIs.
  • Fluency in Ukrainian (spoken and written) — required for internal communication.
Additional Information

Our Benefit Cafeteria is Packed with Goodies:

  • Children Allowance
  • Mental Health Support
  • Sport Activities
  • Language Courses
  • Automotive Services
  • Veterinary Services
  • Home Office Setup Assistance
  • Dental Services
  • Books and Stationery
  • Training Compensation
  • And yes, even Massage

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