Specialist Customer Service with Finnish

1 tydzień temu

Kraków, Lesser Poland Getinge Pełny etat 25 000 zł - 40 000 zł rocznie

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Your responsibilities

  • Accepting, verifying, processing, confirming, updating and billing customer Sales and Service Orders
  • Picking-up incoming calls related to own orders and answering emails in a professional manner
  • Generating offers basing on technical product and service specifications
  • Creating 3rd party purchase requisitions for specific customer/technician orders
  • Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
  • Overlooking the Invoicing process
  • Cooperating with internal departments and the business
  • Providing backup coverage & assistance within the department
  • Generating ad hoc reporting i.e. sales, back log reports, consignment, etc.
  • Performing other related duties as required or assigned
  • Following internal controls requirements and complies with company's policies and procedures
  • Participating in processes improvement initiatives

Our requirements

  • Fluency in spoken and written Finnish at a minimum of B2 level is essential
  • Communicative English skills (minimum level B1) are required, with a B2 level being a strong asset
  • Detail-oriented, accurate, well organized, flexible and open to changes
  • Ability to work in a team
  • Strong interpersonal and communication skills.
  • Willingness to work in an open and multicultural environment
  • Intermediate IT skills (MS Windows, MS Office, general IT understanding)
  • Basic knowledge of SAP will be an asset but is not required
  • Experience in Customer Service especially in the SSC environment will be a strong asset

About Us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

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