System Support, ALPS Digital Platform

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Background

Alfa Laval is currently on a digital transformation journey in many areas. The Operations Development team supports the business in making sustainable performance improvements, and to achieve its most important goals. The ALPS (Alfa Laval Production System) is part of our management system. It describes how we work, how we solve problems and how we continuously improve. ALPS is built upon Lean and Six Sigma philosophies and contains values (how we behave), principles (how we make decisions), methods and tools.

ALPS Digital Platform is the global digital platform to support development and deployment of ALPS. Currently ALPS Digital Platform includes the following applications:

• Digital Status Board (DSB) supports efficient daily management on team level in all organizations – Factories, Business Units, Service, Sourcing, Sales and shared functions. 

• Digital Project Portfolio Board (D-PPB) supports efficient project portfolio management for organizations like Factories, Service Centers, Sales Companies, as well as project-oriented departments like R&D and Operations Development in Business Units/Product Groups.

• ALPS Digital Cockpit – all visualized Power BI reports based on data in ALPS Digital Platform.

About the job

As the central System Admin of ALPS Digital Platform, you ensure the service level and performance of ALPS Digital Platform in terms of daily operation, governance and development. You work closely with the ALPS central team as well as with key users and super users from different organizations. More specifically your main responsibility is to:

Perform daily support

• Handle and monitor support tickets

• Handle the creation, initial setup and updates of Digital Status Boards

• Grant local System Admin access based on the related approval

• Guide the local System Admin to solve some issues locally

• Be available on Teams to handle specific, urgent tickets

• Coordinate work efforts to solve tricky issues

• Communicate with users and update the progress of tickets

Governance and development

• Monitor system performance and safeguard data accuracy and correction

• Monitor information security and compliance

• Create and update system related training material, in document or video format

• Provide training and coaching, physically or online, especially for new instances

• Create and update the reports published in ALPS Digital Cockpit

• Escalate complicated issues to the development team

• Be involved in the continuous development of ALPS Digital Platform and introduction of new features and releases

This preferred location is in Krakow, but for internal candidates there might be other options in Europe.

Who you are 

To succeed in this role, you are structured and self-driving, with the ability to manage lots of details and at the same time see the big picture. You are service-oriented, collaborative and adaptable with a positive mindset. Your communication skills are excellent. You are patient trainer and coach. You are comfortable working in a team to find the best solution.

What you know 

During the introduction phase, you will get extensive training on ALPS, ALPS Digital Platform and the technical environment.

• You have an academic background at university level, and prior experience in System Support.

• You have excellent knowledge of Microsoft Office and Power BI.

• You have good knowledge of Lean and Six Sigma

• You are familiar with operations, production systems, IT infrastructure and IT policies.

• English is mandatory. Other languages are a plus.

What's in it for you? 

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. 

• A relaxed, no dress-code environment where you can be yourself.

• Opportunities to get involved in meaningful CSR initiatives.

• Flexible start times — begin your day anytime between 7:30 and 9:30 AM.

• A hybrid work model with three days a week in our modern Kraków office (Przybyszewskiego 56, Bronowice).

• Monthly salary complemented by a comprehensive benefits package, including:

  • Private medical care for you and your family

  • Lunch card

  • Access to the MyBenefit platform, with options such as a Multisport card or other vouchers

We are conducting a continuous review of the applications received. We do not accept applications via email, due to General Data Protection Regulation (GDPR). 

We look forward to hearing from you soon 

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