Application Support Specialist

Our Company

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The role

• Provide front-line support for the Sentinel label printing system, ensuring reliable operation in high-volume, industrial settings.
• Troubleshoot printing issues across industrial printers, minimizing production downtime.
• Maintain and update label templates, label library and business logic to meet changing operational or compliance needs.
• Support the integration of Sentinel with enterprise systems (ERP, MES, SCADA) to enable automated label generation and tracking.
• Collaborate with production, maintenance, and IT infrastructure teams to ensure smooth label operations across the shop floor.
• Implement and validate configuration changes, software updates, and enhancements in accordance with change control procedures.
• Ensure labeling processes meet quality and compliance standards, including traceability, safety markings, and asset identification.
• Document troubleshooting procedures, user guides, and system configurations for internal support continuity.
• Monitor system performance, logs, and data flows to proactively identify and resolve issues.
• Participate in support rotation and respond to critical issues during production hours or planned shutdowns.

What you'll bring

• 3–5 years of experience in an application support or IT operations role, ideally within a manufacturing environment.
• Hands-on experience with CODESOFT Sentinel or comparable enterprise labeling solutions.
• Familiarity with barcode symbologies, industrial label printers, and printing standards used in manufacturing and logistics.
• Working knowledge of ERP systems (e.g., SAP, Oracle) and how they interface with labeling or production systems.
• Solid troubleshooting skills in Windows Server environments, print servers, and networked devices.
• Basic scripting or query skills (e.g., XML, SQL) to manage template logic and data validation.
• Strong communication and coordination skills to work across technical and operational teams.
• Experience supporting applications in heavy asset industries such as steel, aerospace, automotive, or industrial equipment manufacturing.
• Exposure to manufacturing execution systems (MES) or SCADA platforms.
• Understanding of safety and regulatory labeling requirements relevant to heavy industrial environments.
• Knowledge of system validation or compliance practices (e.g., ISO, OSHA labeling standards).

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About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.