System Support Specialist – ALPS Digital Platform

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Alfa Laval is currently on digital transformation across our global operations. The Operations Development team empowers the business to achieve sustainable performance improvements and reach key goals. Central to this is the ALPS (Alfa Laval Production System), our management system built on Lean and Six Sigma philosophies, guiding how we work, solve problems, and continuously improve.

The ALPS Digital Platform is our global solution supporting ALPS development and deployment. It currently includes:

• Digital Status Board (DSB): Streamlines daily management for teams across Factories, Business Units, Service, Sourcing, Sales, and shared functions.

• Digital Project Portfolio Board (D-PPB): Enables efficient project portfolio management for Factories, Service Centers, Sales Companies, R&D, and Operations Development.

• ALPS Digital Cockpit: Visualizes Power BI reports based on ALPS Digital Platform data.

About the Role

As the central System Support Specialist for the ALPS Digital Platform, you'll play a key role in both support and development. You'll ensure the platform's service level and performance, working closely with the ALPS central team, key users, and super users worldwide. This is a unique, cross-functional position with stakeholders and colleagues spread across Europe, China, India, and the US.

Your main responsibilities:

Platform Development & Enhancement

• Develop and maintain Power BI reports and dashboards for ALPS Digital Cockpit.

• Automate integrations and communication flows between ALPS Digital Platform and other systems.

• Collaborate with the ALPS team to introduce new features and releases.

• Escalate complex issues to the development team and contribute to continuous improvement.

Daily Support & Operations

• Provide daily support to users, including handling and monitoring support tickets.

• Set up and update Digital Status Boards.

• Grant and guide local System Admins, enabling them to resolve issues locally.

• Coordinate efforts to resolve challenging issues and communicate progress to users.

Governance & Training

• Monitor system performance, data accuracy, and information security.

• Ensure compliance with IT policies and safeguard data integrity.

• Create and update training materials and deliver training/coaching, especially for new platform instances.

Who You Are

• Structured & Self-Driven: Able to manage details while seeing the big picture.

• Service-Oriented & Collaborative: Adaptable, positive, and a strong communicator.

• Community Builder: Ready to connect with BI and ALPS colleagues locally and globally.

What You Know

Education: University degree.

Experience: Prior experience in system support, ideally in a production or industrial environment.

Technical Skills:

• Strong Power BI and SQL skills (must-have).

• Familiarity with Microsoft Office, DevOps, Azure integration tools.

• Understanding of data flows, dashboards, and basic coding.

Methodologies:

• Knowledge of Lean and Six Sigma is a plus, but not mandatory—mindset and willingness to learn are key.

• Experience with operations, production systems, IT infrastructure, and IT policies.

Languages: English required; other languages are a plus.

What's In It for You?

Culture: Open and friendly environment

Flexibility: Start your day between 7:30 and 9:30 AM; hybrid work model (3 days/week in Kraków office).

Compensation: Monthly salary + comprehensive benefits including:

• Private medical care for you and your family

• Lunch card

• MyBenefit platform (Multisport card, vouchers, etc.)

We are conducting a continuous review of the applications received. We do not accept applications via email, due to General Data Protection Regulation (GDPR). 

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory. 

We look forward to receiving your application

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