Client Service Representative Associate 1

Purpose Of Role:

Under supervision of the Team Supervisor or the Manager, the Client Service Specialist provides direct client service support to internal clients, investment managers and central support teams to ensure timely and error free-processing and facilitate the resolution of problems related to complex events.

Specific Duties:

PRINCIPAL TASKS

• Establish and maintain an effective collaboration with the offshore Client Service and Business Partners Site.
• Provide inquiry and operational support to internal and external clients on complex, high-risk asset-servicing functions.

REPORTING AND RECONCILIATION

• Prepare reporting for client purpose e.g. KPI, Board Packs, Activity Sheets, payment requests, expense calculations and review.
• Perform operational tasks, including transaction and data reconciliation, and client reporting.
• Track and conduct research using internal and external sources to respond to and resolve complex inquiries and issues.
• Liaise with operations teams to solve processing problems. Identify the need for issue escalation.

COMMUNICATION & RELATIONSHIPS

• Maintain accurate records of research, follow-ups and client interaction.
• Proactively identify service issues with client-facing impact and bring them to the attention of the appropriate parties for the resolution.
• Initiate communication to the clients on complex asset-servicing matters.
• Provide timely and professional responses to all enquiries.
• Keep Team Supervisor informed as to the daily work progress and status of the requests.

• Keep Team Supervisor updated with regard to project progress.

• Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in the Donor Sites.

• Maintain standards of personal and professional performance/behavior.

Organisation

• Demonstrate good time organizational skills in order to meet deadlines relating to projects and daily work.
• Adhere to clean desk policy and thorough record keeping.

Basic goals and requirements for job position are set in Performance Management System.

Work Parameters Or Boundaries:

• Internal State Street Poland procedures & regulations – Wewnętrzne procedury i regulacje.

• FSA Regulations – required for UK teams Internal State Street Poland procedures & regulations FSA Regulations – required for UK teams.

• Accounting Standards.
• Accounting Book of Records (ABOR).
• Performance Management System.

PERSON SPECIFICATION

Specific Qualifications / Skills:

• Strong knowledge of asset-servicing and global custody operational processes and systems.
• Excellent written and verbal communication skills.
• Ability to deal with global operating parties in an efficient manner, considering cultural differences.
• Numeracy/literacy skills.
• PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
• Very good English required.
• Analytical mindset – competent in problem solving.
• Strong organizational and communications skills as well as team orientation.
• Ability to operate under pressure with time-sensitive deadlines.
• French skills (writing + speaking) – for French Teams only

Level Of Education:

Higher education (or student) with an economic or other profile with experience in general accounting, or accounting and administration of investment funds.

Previous Level Of Experience:

Previous experience in fund administration preferred but not essential.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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