Network Control Tower Manager

3 dni temu

Wrocław, Województwo dolnośląskie, Polska zooplus SE Pełny etat
Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

Job Description

We are seeking a proactive and detail-oriented Network Control Tower Specialist to oversee the end-to-end parcel journey across our logistics network. This role is critical in ensuring seamless handover processes between Fulfillment Centers (FCs), Last Mile Service Providers (LSPs), and Delivery Service Providers (DSPs), while driving continuous improvement and operational excellence.

Key Responsibilities

Parcel Journey Monitoring & Communication

  • Daily monitoring and control of parcel handover processes: FC → 1st leg carrier → DSP.
  • Proactive communication with LSPs and DSPs to prevent delays and ensure smooth operations.

Root Cause Analysis & Escalation

  • Investigate and analyse delays in parcel journeys.
  • Provide timely updates to stakeholders and ensure execution of corrective actions.
  • Conduct trend analysis and forecast potential disruptions.

Reporting & Planning

  • Prepare and distribute the Daily Wake-Up Report (network health check).
  • Own weekly truck planning across the network and actively participate in booking calls.
  • Adjust truck schedules daily based on order volumes.

Operational Excellence

  • Drive continuous improvement of Network Control Tower processes.
  • Monitor system timestamps and escalate missing data to relevant teams.
  • Track equipment availability across FCs and DSP hubs.

Service Desk & System Maintenance

  • Manage and resolve Service Desk tickets from FCs and DSPs.
  • Perform regular master data updates and monitor system tools and applications.
Qualifications
  • Several years of experience in a comparable role in inventory management or supply chain.
  • Knowledge of SAP MM-IM, ideally also SAP CI and IDoc monitoring.
  • Solid understanding of warehouse and fulfilment processes.
  • Strong analytical skills and experience in data analysis.
  • Excellent communication skills and a solution-oriented mindset.
  • Familiarity with SQL and Tableau is a plus.
  • Fluent in English; German is an advantage.
Additional Information

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations.

Our benefits:

20% discount in our zooplus shop

Internal and external training

Team events

#LI-Hybrid

Extra vacation days

Multisport card

Private medical care

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

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