Customer Service Manager
6 dni temu
Job Description
At Sandvik Coromant, our expertise is built on a deep understanding of the manufacturing industry, paired with a forward-looking mindset. With a strong focus on customer experience, innovation, and operational excellence, we are constantly evolving to meet the demands of tomorrow. To strengthen our sales operations and elevate our customer experience, we are now looking for a Customer Service Manager to support Spain, Portugal, Middle East and African markets.
Your Mission
In this position, your overall mission is to lead a customer service team to provide world-class customer experience to both internal and external clients. From an internal perspective, you are the key point of contact for the supported markets, with direct exposure and active involvement in the relevant Cluster's management team, ensuring strong collaboration and alignment with business priorities.
You are driving the development of your team, stimulating and encouraging an environment in which continuous improvement, customer experience and innovation are sought and nurtured. You coach and clarify ways of working and process improvements to your direct reports, ensuring a proper change management approach.
You are operational, securing hands-on management of Customer Service activities, looking for efficiency and effectiveness.
You also drive, communicate and follow up on local KPI's aligned with Customer Services objectives and the SA Operations purposes, and set bonus targets accordingly.
You have full responsibility in people management, including the Annual Performance Management and Development Review processes.
Your profile
We're looking for a proactive and people-focused leader with solid experience in Customer Service or Sales Support, preferably in an international and matrix environment. You have a proven ability (or strong potential) to lead high-performing teams and drive results through coaching, clear direction, and engagement.
You lead in alignment with the Sandvik Leadership Model, demonstrating a strong commitment to our Core Values and leadership capabilities. You create an inclusive environment, act with integrity, and foster a culture of continuous learning, psychological safety, collaboration, and innovation.
You bring excellent communication skills in English, and you're preferably fluent either in Spanish or Arabic, with a strong ability to collaborate across functions and cultures. Experience supporting export markets are beneficial but not a must have.
You're experienced in SAP, and you're confident in promoting the use of digital tools and platforms across your team. You combine strategic thinking with hands-on execution, and your natural curiosity and growth mindset make you a driver of change and improvement.
We place great value on your personal qualities – you are inclusive, open-minded, and results-oriented, always striving to bring out the best in others while delivering tangible business outcomes.
At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and our customers. We're looking forward to meeting you
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