Sr. Customer Experience Consultant

Maersk is a global expert in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Are you a customer-oriented person who is passionate about interaction and strive for achieving the best in what you do? Then this role is for you

We Offer:

A dynamic, commercial position in an international setup with very good employment terms, an attractive salary, benefits and flexible working conditions (home office,etc.)

An exciting career and development opportunity in an international and challenging business environment characterized by high pace, constant change and strive to become better with a lot of fun in a team of valuable individuals

A unique opportunity to become part of a highly engaged and motivated team in one of the world's largest Shipping & Logistics companies and a leader in Sustainability, Diversity and Inclusion

A company that truly makes a global impact by connecting continents, companies and people. Maersk is at the very forefront of transforming the logistics industry to becoming CO2 neutral, sustainable and digital

Key Responsibilities:

Build a very good understanding of customers and market.

Develop and maintain strong customer relationships.

Provide solutions for customer issues and act as voice of customer.

Act and communicate proactively whilst keeping customers informed of relevant topics.

Take an active role in internal as well as external customer meetings together with Sales Specialists/Operations etc.

Find optimal transport solutions to ensure prompt and safe delivery of cargo to destination.

Uncover upselling and cross-selling opportunities which will be of value to our customers.

Coordinate closely with other teams to ensure that agreed turn times are achieved for customer requests.

Support less experienced members of the team with insights and solutions

Address root causes and seek improvement opportunities on daily tasks/responsibilities.

Who we are looking for:

Proven experience in a customer facing role in the logistics or transportation industry.

Sound knowledge of supply chain.

Excellent communication and interpersonal skills, with the ability to build rapport and relationships with customers and internal stakeholders

Strong problem-solving and analytical skills, with the ability to think strategically and outside the box

Maturity and seniority to support less experienced colleagues and manage escalations

Interest and ability to work on process improvement plans

Fluency in English.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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