Solution Architect

CAPCO POLAND
Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We Also Are

• Experts in banking and payments, capital markets, wealth and asset management
• Focused on maintaining our nimble, agile, and entrepreneurial culture
• Committed to growing our business and hiring the best talent to help us get there

As a
Solution Architect
, you'll design and deliver integration architectures that power voice and conversational AI across our digital insurance platforms. You'll work with contact center systems, cloud-native and hybrid enterprise environments, ensuring solutions are scalable, secure, and compliant with DORA/VAIT regulations.

Collaborating with architecture, development, and security teams, you'll drive pragmatic delivery in agile settings—enabling intelligent automation and modernizing contact center capabilities.

THINGS YOU WILL DO

• Designing and delivering integration architecture that connects bots (chat/voice) to insurance services like claims, underwriting, and policy servicing
• Leading the technical definition and documentation of architecture solutions and security countermeasures in coordination with internal frameworks
• Building integration layers across on-premise systems and AWS-based cloud services using APIs, message buses, and serverless technologies
• Ensuring all architecture meets regulatory and compliance standards, specifically DORA and VAIT
• Collaborating with telephony and contact center teams to design solutions for call routing, voice flows, and hybrid voice/chat environments
• Documenting solutions including architecture decisions, risks, tech debt, and requirements
• Using ArchiMate to create models as part of your architecture documentation
• Engaging in cross-functional delivery across product, engineering, operations, and vendor teams
• Supporting development teams by explaining architectural designs and providing reference implementations or technical spikes when needed
• Driving architectural consistency and integration quality across large-scale digital transformation projects

SKILLS & EXPERIENCES YOU NEED TO GET THE JOB DONE

• Min. 6+ years' experience in software architecture and enterprise system integration
• Proven delivery of solutions in large-scale, cross-functional IT projects, ideally in regulated environments (insurance, banking, etc.)
• Hands-on experience with cloud-native architectures, especially AWS (Lambda, API Gateway, S3, Step Functions, etc.)
• Strong understanding of web application integration, RESTful APIs, and event-driven architecture
• Working knowledge of DevOps practices, containerization, and orchestration
• Good understanding of contact center systems and telephony infrastructure—call flows, SIP, IVR logic, etc.
• Experience in modelling, documenting, and maintaining living documentation in Confluence or similar tools
• Solid communication and stakeholder engagement skills, ability to explain architecture to developers and non-technical stakeholders and preparation to present review boards to enterprise architecture
• Comfortable navigating ambiguity and making decisions in enterprise-scale, matrixed environments
• Familiarity with GenAI/chatbot platforms (Cognigy, Dialogflow, Azure Bot Service, etc.) is a plus

WHY WORTH JOINING US

• Employment contract and/or Business to Business as you prefer
• Possibility to work remotely
• Speaking English on daily basis, mainly in contact with foreign stakeholders and peers
• Multiple employee benefits packages (MyBenefit Cafeteria, private medical care, life-insurance)
• Access to Business Courses Platform (Udemy)
• Access to required IT equipment
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• Being part of the core squad focused on the growth of the Polish business unit
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A work culture focused on innovation and creating lasting value for our clients and employees

ONLINE RECRUITMENT PROCESS STEPS

• Screening call with the Recruiter
• Home assignment if required
• Technical/Competencies interview with Capco Hiring Manager
• Client's interview
• Feedback/Offer