UX Operations Manager

Welcome to the good side of tech

You might have heard about us, but with a different name: DocPlanner, Doctoralia, Znanylekarz... It all started 10 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of the company's history: Making people longer & healthier lives? We're coupling the latest advances in AI & LLMs to the power of the network effects of our Marketplace to transform how people approach healthcare.

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 210,000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. And yet, employing over 3.500 people all over the globe, we managed to keep the startup mindset we started with over 10 years ago.

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make people live longer & healthier lives, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all. We're not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.

Job Description
As a UX Ops Manager, you'll be responsible for orchestrating the tools, processes, and governance that will support our Product and Tech organisation to be extremely efficient.

This role will be initially accountable for Content and Research operations with opportunities to expand the role in the future.

On the Content Ops side, you will be responsible for end-to-end content localization and translation pipeline — with a strong focus on our Phrase tool. Your mission: make our translation workflows faster and smarter by leveraging AI and other tools, while ensuring high quality standards. You'll act as the bridge between content designers, engineers, and localization partners, helping us scale content efficiently and support our global growth.

On the Research Ops side, you will manage a team of 3 Research Ops professionals responsible for scaling and streamlining our research processes. Your mission: ensure researchers, PMs, and designers can easily recruit participants, run studies, and access insights. You'll manage tools, knowledge repositories, and workflows that support both discovery and solution validation. From participant management to compliance and insight sharing, you'll help create a seamless, efficient, and high-impact research ecosystem.

You'll thrive in this role if you're proactive, organized, and have a high level of ownership to drive those topics autonomously.

Key Responsibilities

• Lead and develop our Research Ops team, foster an inclusive, collaborative culture that values operational excellence, continuous learning, ownership, and innovation.
• Ensure research process is efficient and product teams can speak with users often and timely
• Make research knowledge accessible to all product teams
• Strengthen participant recruitment and management for research needs
• Streamline content creation and translation process across the company.
• Collaborate with Content Designers to build and maintain guidelines, tone of voice, and glossary
• Strengthen quality and efficiency across the Product Ops initiatives, with a high focus on localization and review processes
• Define and track impact across all Product Ops initiatives
• Define and track KPIs for both Content and Research Ops teams
• Evangelize the team work that has been done company wide.

Qualifications

• 5+ years experience in product operations, UX Operations or related roles
• 2+ years people management experience, preferably leading small specialized teams
• Experience with localization/translation workflows and tools (ideally Phrase or similar platforms)
• Understanding of UX research methodologies and operational requirements
• Proven track record implementing and optimizing operational processes
• Experience with project management methodologies and tools
• Excellent communication and stakeholder management skills

Bonus

• Experience in healthcare, fintech, or other regulated industries
• Background working with AI-assisted content or translation tools
• Familiarity with research repositories and knowledge management systems