Customer Care Specialist with Danish

2 dni temu

Wrocław, Województwo dolnośląskie, Polska ARCHE Consulting Pełny etat

Responsibilities:

  • handling and resolving customer inquiries via phone and email,
  • diagnosing issues and providing accurate, timely solutions,
  • building and maintaining long-term customer relationships,
  • collaborating with internal teams to effectively resolve cases,
  • keeping thorough documentation of customer interactions,
  • identifying recurring issues and contributing to process improvements and knowledge base updates.

Requirements:

  • advanced proficiency in English and Danish (spoken and written),
  • excellent communication skills, customer service abilities, active listening, and comprehension,
  • 1-2 years of experience in an international contact center,
  • good knowledge of Excel and other Microsoft Office tools,
  • ability to solve problems independently, set priorities, and make decisions,
  • strong customer-centric mindset, ability to build lasting relationships, and flexibility in a dynamic environment.

Benefits and employment conditions:

  • a well-being-oriented culture: Medicover medical care, private life insurance, Multisport card,
  • access to over 70 training paths with the opportunity to earn certifications,
  • a hybrid work model tailored to your needs — after onboarding, the option to combine work in a modern office with ergonomic home-based work (home office package: laptop, monitor, chair),
  • stability and an award-winning workplace culture.

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