Junior/Mid Support Specialist

7 dni temu

Katowice, Silesia, Polska Shiji Group Pełny etat 25 000 zł - 42 000 zł rocznie
Company Description

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

Job Description
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers' expectation
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Maintain and increase knowledge of operational procedures, products and services
Qualifications
  • Strong analytical, organizational, communication and people skills
  • Proficiency in Microsoft Word, Excel and Outlook
  • Ability to adapt quickly to new technologies, products and procedures
  • Ability to work and thrive in a multi-tasked and fast-paced environment.
  • Be professional, have a positive "get it done" attitude and a strong work ethic
  • Must be fluent in English (min. C1)
  • Must be fluent in German (min. B2)
  • Ability to work in 24/7 shifts
  • ITIL Service Management fluency preferred
Additional Information

What benefits do we offer?

Health & Safety

  • Private medical care with dentists package for you and your family - Medicover
  • Group life insurance for you and your partner - UNUM
  • Multisport card included in the MyBenefit package

Working conditions & Development

  • Dell laptop, keyboard, mouse, wireless headphones and monitor
  • 40h for development during work time
  • Free access to group language lessons
  • Udemy platform
  • In-house workshops, training sessions or meet-ups 

Extras you may like

  • MyBenefit cafeteria and 500 (or 310 depending on your choice of other benefits) points per month to be used in vouchers
  • Referral bonus if you refer a new employee (6500 PLN gross or more, depending on the position)
  • Subsidy for the purchase of glasses (300 PLN/year)
  • Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
  • Chill room with table football & PlayStation
  • Free snacks (every day)

You can apply by sending your CV by Apply Now or to the Recruiter Katarzyna Girzecka

Please don't forget to put the clauses you accept in your resume:

I agree that my personal data will be processed by Shiji Poland Sp. z o. o.  in order to recruit for the position I am applying for.

I agree to the processing of my personal data by Shiji Poland  Sp. z o. o.  for the needs of future recruitment.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

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