German Speaking Technical Support Specialist

1 dzień temu

Katowice, Silesia, Polska Kats Recruitment Pełny etat

German-Speaking Technical Support Specialist | Poland (Katowice)
German Speaker | Technical Support Specialist
Kats Recruitment Where Technical Talent Meets Global Roles.
Join a top global customer-experience & technology-services provider operating from Katowice, Poland. In this role youll support German-speaking customers with technical issues, repairs and warranties full training provided, no engineering degree required.

Key Responsibilities

  • Handle inbound calls from German-speaking customers.
  • Support issues related to repairs, warranties, parts and minor technical faults.
  • Diagnose problems remotely, guide customers through troubleshooting steps.
  • Recommend appropriate products or services based on customer needs.
  • Log interactions in CRM tools, follow workflows and track status of cases.
  • Collaborate with engineering/field teams when escalation is needed.

Your Profile

  • Fluent German (C1) confident, natural communication.
  • Logical, problem-solving mindset with ability to work step-by-step.
  • Positive, customer-oriented attitude.
  • Previous customer service or technical support experience is a plus (but not mandatory).
  • EU passport or EU work permit / eligible to work in Poland.
  • Based in or willing to relocate to Katowice, Poland, for on-site work.

What Youll Get

  • Stable employment contract in Poland (Umowa o Pracę) with full benefits.
  • Competitive salary package reflective of technical-support roles in the Polish market.
  • Full onboarding training you wont be thrown in the deep end.
  • Modern office environment in Katowice, part of an international, multicultural team.
  • Benefits including MyBenefit cafeteria system, private medical insurance, regular team-building and supportive culture.
  • Clear development opportunities: move into senior support, specialist or technical-team tracks.
  • Candidate-focussed support from Kats Recruitment throughout your journey.

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