German speaking Team Leader

3 dni temu

Katowice, Silesia, Polska Personalbüro U. Herrmann Pełny etat 54 000 zł - 63 000 zł rocznie


Aufgaben

Start: asap

 Tasks:

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities 

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations.
  • Communicate expectations to employees and provide timely updates.
  • Provide subject matter expertise in handling escalated customer calls as needed.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
  • Stay current on internal work processes, policies and procedures. Attend required manager development training.
  • Promote the company´s values through both behavior and attitude, including being an advocate for team members.


Profil
  • Proven experience of six months of experience in a similar position.
  • Knowledge of German (level C1) and English (level B2) is essential.
  • Willingness to work from the client´s office in Katowice according to the German calendar.
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
  • Work well under pressure and follow through on items to completion.
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Technical knowledge will be an advantage.


Vorteile


• Stationary in the center of Katowice 

Hours: 40h/ week, 8:00-18:30; Pon-Pt (German calendar)

Salary: 8500 – 9000 PLN Monthly

Bonus: 500 PLN Monthly

  • • Support with relocation. 


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