Cloud Support Engineer

1 dzień temu

Warszawa, Mazovia, Polska PRIMUS Global Solutions (PRIMUS UK & Europe) Pełny etat

Job Description

We are seeking an experienced
L3 / Cloud Solution Architect
to support and oversee complex cloud infrastructure environments with a primary focus on
Microsoft Azure (95%)
and limited workloads on
AWS (5%)
. The role will involve handling L3-level critical operations, leading problem resolution, designing scalable cloud solutions, and supporting architecture-level decision-making. The candidate should be able to work closely with senior client stakeholders, participate in war rooms for critical incidents, and provide expert guidance on cloud operations and improvements.

Key Responsibilities:

L3 On-Call Support (Every Three Weeks)

  • Handle only L3-level critical incidents related to Azure and AWS environments.
  • Participate in war rooms and ensure war room initiation within 15 minutes of a critical issue.
  • Provide expert technical leadership during high-severity incidents until resolution.

L3 operational tasks

  • Lead
    technical coordination
    for
  • Change Requests (CHG), cross-functional dependencies, and requirement clarifications.
  • Problem ticket analysis, RCA preparation, and long-term remediation planning.
  • P1 critical incident resolution
    , driving cross-team alignment and closure.

Architecture & Design Responsibilities

  • Design and improve
    operational processes
    including:
  • Cloud maintenance methodology, patching strategies, automation and optimization plans.
  • Lead
    infrastructure and PaaS planning & design
    , including scaling, modernization, and transformation initiatives.
  • Evaluate and recommend best-practice cloud architecture patterns.

Client & Stakeholder Communication

  • Act as a direct technical contact for the client for operational, architectural, and strategic discussions.
  • Provide clear communication during critical incidents, planned changes, and infrastructure recommendations.
  • Build trust with client leadership by delivering high-quality technical insights and guidance.

Required Skills & Experience (Primary Must-Haves):

  • 8–12 years of experience in Cloud Infrastructure / Solution Architecture Azure roles.
  • Strong hands-on experience in
    Microsoft Azure services
    (IaaS + PaaS + Networking + Security + Governance).
  • Working knowledge of essential
    AWS services
    .
  • Managed
    L3-level incidents
    or acted as
    L3 SME
  • Has led/participated in war rooms for P1/P2 critical incidents
  • Experience in
    RCA creation
    , Incident/Change/Problem (ITIL)
  • Azure Monitoring tools knowledge (Log Analytics, App Insights, s)
  • Solid understanding of:
  • Incident, Change, and Problem Management processes (ITIL preferred)
  • Azure-native monitoring, diagnostics, and automation tools
  • Designed, implemented, or supported cloud architecture solutions
  • Strong communication & client-facing exposure

Secondary (Good-to-Have) Checks:

  • Azure Architect Certification (AZ-305 or previous AZ-303/304)
  • AWS Solutions Architect Associate/Professional Certification
  • AWS exposure (5% workload acceptable)
  • Terraform / ARM / Bicep (IaC)
  • PowerShell or Python scripting
  • Azure Automation, Update Management
  • Hybrid cloud / On-prem integration knowledge
  • Cloud cost optimization basics
  • Experience with modernization or migration

Work Mode:

  • On-call rotation required every
    three weeks
    .
  • May include occasional non-business hours support during critical incidents or major releases.

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