Cloud Support Engineer II

1 dzień temu

Warszawa, Mazovia, Polska MicroStrategy Pełny etat
Company Description MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people.

MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications. Job Description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

The Role: The Senior Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications. 

Your Focus:

  • Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
  • Implementation of Customer change requests in compliance with the Change Control regime.
  • Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
  • Strategy Platform administration.
  • Maintaining high quality documentation for all related tasks.

Qualifications:

  • Technical education or experience in IT roles strongly preferred.
  • AWS, Azure, Linux, GCP and containers experience strongly preferred.
  • Proficiency in German (written and spoken) strongly preferred.
  • Practical experience managing critical customer issues is a plus.
  • Must possess an enthusiastic personality and foster a positive work environment.
  • Strong written and verbal communication skills in English is a must.
  • Well-organized with effective time management skills.
  • Team player - always willing to give support to others and ask for help if needed.
  • Ability to work independently.
  • Attention to detail.

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