OTC Trade Spend Management Manager

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About Global Business Services

Behind our iconic power brands that touch millions of lives daily – from Finish and Vanish to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).

Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt Global Business Services is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We're not a traditional back-office function; we're a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt's mission

As the Global Business Services OTC Trade Spend Management Manager, you will lead the end to end governance, validation, and settlement of trade promotion and rebate activity across markets. You will oversee a team accountable for accurate claim validation, robust accruals, compliant settlements, and clear audit trails, while standardizing policies and ways of working with Sales, Customer Service, and Finance. Your remit includes defining rules and thresholds, strengthening segregation of duties, and driving upstream fixes that reduce revenue leakage and aging.

You will leverage SAP with Vistex and/or HighRadius Trade modules to enable rulebased matching, prioritize worklists, and automate reconciliations. Partnering with the OTC GPO and transformation teams, you will track benefits, embed a single source of truth, and publish performance insights that improve working capital and policy adherence (e.g., accrual accuracy, aged claims, writeoff trends).

• Own trade spend governance across claims, accruals, and settlements; define DoA limits, reason codes, and documentation standards
• Lead captive/outsourced analyst teams; set and manage SLAs/KPIs (e.g. claim cycle time, accrual accuracy, aged claims, recovery rates)
• Oversee accrual creation, monitoring, and true-ups; ensure timely month-end close and audit-ready support
• Validate promotion claims against contracts and pricing; ensure compliant credit/debit note issuance with full documentation
• Drive automation and standardization in SAP/Vistex/HighRadius to reduce manual work and backlog
• Collaborate with Sales, Customer Service, and Finance to resolve escalations, enforce controls, and fix root causes
• Deliver dashboards and performance packs; quantify initiative impact and adjust as needed

• Experience in trade spend, TPM, rebates, or OTC operations within shared services or process-driven environments
• Hands-on expertise with SAP (Vistex) and/or HighRadius Trade – including claims validation, accruals, and settlements
• Proven leadership in managing teams and SLAs/KPIs, with success in reducing aged claims and financial leakage via process improvements
• Strong accounting and controls knowledge – month-end true-ups, audit-ready documentation, and compliant credit/debit note handling
• Skilled in cross-functional collaboration with Sales, Customer Service, and Finance to resolve complex issues
• Committed to process optimization through automation, analytics, and standardization for measurable results

Strategic thinking, Business accumen, Project management, productivity management, Financial systems.

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.