IT Manager

20 godzin temu

Warsaw Metropolitan Area, Polska SEPHORA Pełny etat

IT Manager (K/M/X)

Your responsibilities will be:

Retail IT Operations

  • Oversee and ensure the smooth operation of retail IT systems, including POS solutions (e.g. ), network providers, in-store digital tools.
  • Manage IT support for stores and HQ, ensuring minimal downtime and high service quality.
  • Supervise local IT service providers (e.g. hardware maintenance, helpdesk, on-site support).
  • Monitor SLAs and performance KPIs to ensure service excellence.
  • Guarantee compliance with local fiscal, legal, and security regulations.

Project Management & Implementations

  • Lead or support the deployment of IT projects (store openings, digital tool rollouts infrastructure upgrades).
  • Collaborate with central IT and local operations to deliver projects on time and within budget.
  • Coordinate system testing, user training, and post-go-live support.
  • Maintain up-to-date project documentation and user procedures.

Maintenance & Support

  • Oversee application and infrastructure maintenance for stores and offices.
  • Ensure timely resolution and escalation of incidents, coordinating with internal and external support teams.
  • Analyze recurring issues and drive root-cause elimination.
  • Guarantee data security, backup procedures, and adherence to corporate IT standards.

Budgeting & Vendor Management

  • Manage local IT budgets, ensuring optimal cost control and forecasting accuracy.
  • Benchmark, select, and supervise local IT vendors and hardware suppliers.
  • Oversee licensing, warranty, and service contract compliance.

Team Leadership & Collaboration

  • Lead and mentor local IT staff (4 people) or contractors to ensure high performance.
  • Build effective communication bridges between business stakeholders and IT teams.
  • Provide training and guidance to store staff on digital tools and IT procedures.

Our expectation:

  • Master's degree (or equivalent) in Information Systems, Computer Science, or related field.
  • Minimum
    5 years of experience
    in IT management within retail, FMCG, or consumer-facing industries.
  • Solid knowledge of
    store technology, payment systems, fiscal environments
  • Fluent in
    English
  • Strong project management skills with a track record of delivering cross-functional initiatives.
  • Excellent stakeholder management, analytical, and communication skills.
  • Proven experience leading IT operations across multiple countries would be a plus.
  • Willingness to travel to Czech Republic when required.

What we offer:


• B2B contract


• Work in an international company in the cosmetics industry


• Gaining experience working in a dynamic company with a Hub and branch in the Czech Republic


• Open communication and the possibility of international cooperation (especially between Poland - Czech Republic, Poland - France and in the EME Region)


• A wide range of company benefits to choose from in a cafeteria system


• Hybrid work system (3 days per week in the office, 2 days remote)


• Work 50% in Polish, 50% in English

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