Senior Insurance Operations Specialist

We are seeking a talented individual to join our European Business Support Center (EBSC) team at Marsh. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.

EBSC has taken over operations from Marsh Europe to enable our colleagues to focus directly on clients. In our daily work, we strive for efficiency, high quality, and outstanding results delivered in a timely manner. Our scope of service includes policy management, claims, procurement, data management, billing, sales support activities, and more. We are at the heart of Marsh's value proposition for multinational clients, allowing us to stay connected to business and colleagues across Europe.

Learn more about EBSC:

We will count on you to:

• Serve as main contact for local Brokers/Client Execs to get offers from regional team.
• Review and complete submissions with brokers/Client Execs as needed.
• Obtain and verify non-binding indications/offers from insurers per framework.
• Liaise between local brokers and carriers to bind risks.
• Ensure smooth handover to teams for post-bind tasks (contracts, policies, invoicing).
• Keep submission trackers updated.
• Monitor renewal pipeline and generate renewal offers independently.
• Expand role to proactively generate offers for in-scope risks after direct marketing strategy execution.

What you need to have:

• At least one year of experience in the insurance industry, preferably in a placement/placement ops role, including basic knowledge of insurance terms, processes, and typical stakeholders.
• Strong analytical skills and critical thinking mindset.
• Attention to details.
• Proficient in Excel (Pivot tables, Vlookup etc).
• Excellent interpersonal and communication skills, including fluent English.
• Strong project/time management and problem-solving skills.
• Collaborative and dynamic.

What makes you stand out:

• Data analysis and management information experience, including demonstrated data reporting and visualisation skills (Power BI, Qlikview/Qliksense, Tableau etc).
• Autonomous and self-sufficient, able and willing to take ownership and accountability of entire projects over time.
• Fluent in at least one European language other than English and Polish.
• Experience of dealing with multiple cultures will be helpful to the role.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

If you would like to apply for this position, please send your CV in English.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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