Customer Experience Specialist

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We're growing fast: Our community of 132 million registered users and 259,000+ active partners across 20 countries, have together already saved 512+ million meals from going to waste - avoiding almost 1,383,000 tonnes of CO2e

We're proud of what we've achieved so far, but we are just at the start of our journey

We're looking for an exceptional Customer Experience Specialist to join the Polish superstar team at Too Good To Go. 

Your mission

Reporting directly to the Customer Experience Team Lead, you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You'll inspire and empower them to take action against food waste and to become part of the movement.

This position requires availability from Monday to Friday, from 09:00 h to 17:00 h. This is a fully remote position. 

Your role

• Provide outstanding customer service by answering inquiries through email, chat and phone.
• You will answer all questions through mail, chat and some of our SSMM tools (Facebook, App Store, Play Store and Trustpilot).
• You will be our best ambassador by embodying the philosophy and tone of our brand. 
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency. You will be the main point of contact for our partners and customers.

Requirements

• You have previous experience in Customer Service 
• You are fully proficient in Polish and English.
• Being fully proficient in other languages will be a plus
• You are located in Poland
• You're a first-class and inspiring communicator and are able to draw on those skills to set the bar high.
• You have experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• You are detail-oriented and stay focussed even when you have to handle repetitive tasks.
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
• Previous experience working in a marketplace, a big platform, or the Food Industry will be a plus.
• You thrive in a dynamic fast-paced environment and enjoy being part of a global team. 

Our Values:

• We win together
• We raise the bar
• We keep it simple
• We build a legacy
• We care

Benefits & What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you're achieving positive change.
• The experience of being part of an international company with over 1500 enthusiastic and highly talented teammates across 20 countries – always ready to share knowledge and support
• Medical package.
• myBenefit platform and/or multisport card.
• 5 additional, paid days of holiday.
• 4 weeks of additional parental leave.
• Strong personal as well as professional development in a thriving, high-growth scale-up environment.
• Opportunity to do voluntary work during working hours.
• A strong team culture where successes are celebrated together
• An inclusive company culture where you can bring your authentic self to work

How to apply

• We are passionate about recruitment and grateful for your interest Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. 
• Submit your Resume and Cover letter in English. 
• Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study and a final interview with the Associate Director of the department.

Too Good To Go is an equal opportunity employer

Job Ref - #LI-CR1

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it's only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we're allowed to be ourselves, and we're committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.