Senior Product Manager – Ancillary Services

Department:
Product

Location:
Gdańsk

Description
At AirHelp, we're building products that transform how people experience travel. What began twelve years ago as a simple idea to help passengers get fair compensation for delayed or canceled flights has grown into a global mission.

Now we're entering our next chapter: creating new, impact-driven travel products that make journeys seamless, fair, and empowering.

We're looking for a
Senior Product Manager
to drive the growth of our
B2B ancillary services
. You'll manage a portfolio of products, including flight compensation, lounge access, and travel insurance, and be the expert on what motivates our partners to integrate and promote our solutions.

You will be stepping into an already established and high-growth domain. We proudly partner with several world-leading Online Travel Agencies, including major players like
eTraveli, eDreams, , , ,
and
Travix
. The successful candidate will be responsible for driving the next generation of innovative products and features in close collaboration with these key strategic partners, ensuring our solutions remain highly competitive in the global travel market.

What you'll drive:

• Guide partners
  on how to best position our services to their end customers, ensuring an optimal user experience and driving adoption.
• Accelerate revenue
  by analyzing performance data and optimizing product adoption, conversion, and revenue per partner.
• Use your expertise in the
  B2B2C travel market
  to identify opportunities, shape our strategy, and evolve our ancillary product suite.
• Act as a
  key liaison
  between Product, Sales, Account Management, and Tech teams to support partner integrations and new deal opportunities.
• Translate complex commercial and technical ideas into precise, actionable business requirements.
• Support the
  ancillary product strategy
  , define the roadmap, and identify new growth and monetization opportunities.

What you'll deliver in the first 12 months:

• Revenue impact:
  Support and execute the B2B growth strategy for AirHelp+ Ancillaries, achieving at least a
  50% increase in year-over-year revenue
  .
• Portfolio expansion:
  Launch at least
  one new ancillary product or benefit
  , validated by customer and partner feedback, and ready for scale.
• Partner enablement:
  Deliver an
  integration framework
  that enables partners with limited technical capabilities to easily onboard AirHelp Ancillaries.
• Performance visibility:
  Introduce a
  data-driven performance dashboard
  or reporting framework to monitor partner engagement, conversion, and revenue metrics.
• Scalable playbook:
  Develop a
  partner success toolkit
  (go-to-market guidelines, best practices, UX recommendations) to standardize and accelerate future partner launches.

What sets you apart:

• Industry expertise:
  5+ years managing ancillary or revenue-generating products in travel, aviation, or e-commerce. You understand how airlines, OTAs, and aggregators monetize beyond the ticket.
• Commercial mindset:
  You connect user experience with business impact, translating insights into measurable growth. You know when to optimize, when to pivot, and how to experiment your way to results.
• Execution excellence:
  You're highly organized, outcome-oriented, and comfortable working in fast-moving, ambiguous environments where priorities shift fast.
• Customer empathy:
  You think like a traveler and act like a partner. You uncover needs behind behaviors from B2B clients to end consumers.
• Cross-functional leadership:
  You excel at influencing without authority, rallying diverse teams around clear goals, and driving alignment across product, commercial, and tech stakeholders.
• Analytical fluency:
  Strong command of data-driven decision-making, comfortable with performance dashboards, experimentation frameworks, and partner analytics.

Why to join AirHelp

• Culture of Autonomy:
  No micromanagement, no politics. Just builders building.
• Growth Investment
  : Personal development plans, internal workshops, mentorship, and language classes.
• Culture That Cares
  : Team events, supportive peers, and a mission you can feel proud of.
• Flexible Benefits
  : Choose between gym pass, personal development, childcare, transport, or travel subsidies.
• Global Workstyle
  : Work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world.