In Market EBS Team Leader

1 tydzień temu

zdalnie, Polska Proservartner Pełny etat 240 000 zł - 360 000 zł rocznie

Role: In Market EBS Team Leader

Department: Sales Operations

Location: Market

Reports to: Head of Admin

Band: 03

Purpose of the Role

The In Market EBS Leader will manage a local team responsible for supporting sales operations and ensuring compliance with service level agreements (SLAs). This role focuses on maintaining close contact with customers, handling legal and contractual documentation, and overseeing administrative processes related to fleet solutions. The leader will ensure accuracy, timeliness, and quality in all customer-facing and internal activities.

Key Responsibilities

Team Leadership and Coordination

  • Lead and mentor a team of In Market EBS Specialists ensuring performance targets and service levels are met
  • Coordinate workload distribution and resource planning to support daily operations and monthly reporting cycles within the team
  • Conduct regular team meetings, performance reviews, and training sessions to foster development and engagement
  • Act as escalation point for complex customer issues and ensure timely resolution

Contract and Documentation Management

  • Draft, review, and finalise contract details including commercial and financial clauses
  • Coordinate internal and customer signatures using digital tools
  • Ensure compliance with local legal requirements and company policies

Pricing and Proposal Preparation

  • Agree on volume and corridor pricing with relevant stakeholders
  • Prepare initial technical and commercial proposals for fleet customers
  • Approve final calculations before system entry

Fleet Data and System Management

  • Monitor Fleet Contract Master Data in Fleetbridge
  • Oversee Fleet Worksheet management and ensure data accuracy
  • Handle PPK billing and damaged tyre claims
  • Launch and monitor BIIP entries and reporting for approval

Performance Analysis and Reporting

  • Prepare and calculate volume and margin by fleet
  • Consolidate query reporting and ensure proper approval workflows
  • Monitor KPIs related to fleet business, open worksheets accrual, service provider delays, and other key metrics

Qualifications and Skills

Required

  • Bachelors degree in business, economics, or related field
  • 3–5 years experience in customer service, sales administration, or team leadership
  • Knowledge of CRM or ticketing systems (e.g., Freshdesk, Salesforce)
  • Proven ability to lead teams and manage cross-functional coordination
  • Experience in fleet management systems

Preferred

  • Knowledge of SAP, Fleetbridge
  • Familiarity with EMEA-specific pricing workflows
  • Analytical mindset with ability to interpret data and drive decisions

Systems and Tools

  • Fleetbridge
  • SAP S4/Hana
  • PowerBI
  • Salesforce

Language Requirements

Minimum Required (B2 Level or Higher)

  • English
  • Local language(s)

Optional

  • Spanish
  • Italian
  • French
  • German
  • Danish
  • Swedish
  • Dutch
  • Bulgarian
  • Portuguese

Job Type: Full-time

Pay: 20,000.00zł - 30,000.00zł per month

Work Location: Remote

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